Virtual Card Support Services (VCSS)
Comdata offers Virtual Card Support Services (VCSS), a free service for ongoing account and vendor support. VCSS is a team dedicated to proactively resolving open payments from vendors and other support inquiries on your behalf. VCSS will also provide you regular feedback on recurring issues encountered when contacting vendors, so you are always up to date and aware of the status of any existing issues. For example, if a payment remains unprocessed for 14 days, VCSS will reach out to the vendor to resolve any issue preventing them from processing the payment.
Any payments under $500 are marked as under the threshold. Then, the card is disposed of and reported to the customer via a weekly report. Please allow 10 business days to disposition a card.
Contact your Comdata representative to learn more about how to work with VCSS.