The ability to add new users to ICD or to change most user permissions is restricted to Comdata internal associates. Any requests to add users or grant a user new permissions must be submitted in writing via email, fax or standard mail. Requests to delete or block a user, or to remove a permission from a user, can be made via telephone to a Comdata Customer Relations Representative (CRR).

You will need to follow the steps below to add a new user or to request a new permission.

Adding a User

Any request to add a new user must come from an authorized individual at your company.

1. Ensure that your request meets Comdata’s validation requirements for each submission format (email, fax, standard mail):

Email Fax Standard Mail
Your email address must contain your company’s name (for example,

johnsmith@smithtrucks.com).

Email your request to support@comdata.com with the subject line “User

Setup”.

 Fax requests should be submitted with your company letterhead and your company address on file at Comdata. Send faxes to the Comdata Research Department at 615-370-7246. Standard mail should be sent with your company letterhead and include your company address on file with Comdata.

Requests should be mailed to Comdata Research Department, 5301 Maryland Way, Brentwood, TN 37027.

2. Include the following information in your request:

  • The name of the person to add
  • A basic description of the access they will need
  • A verifiable callback number
  • The application(s) they will be using
  • The signature of the person with authority to request the update

3. Send the request as email, fax or standard mail (see table above for instructions).

4. Expect a confirmation from a Comdata associate in 24-48 hours (plus delivery with standard mail). If you do not hear anything in that time period, call your CRR.

Requesting a New Permission

The same steps apply when requesting new permission for a user as to when adding a new user. However, the type of information needed in your request is different. For permission changes, the following information is needed:

  • Name and user ID of the user
  • A description of the specific permission or the functionality to be added (for example, the name of a report)
  • The application(s) you would like to grant the user access to
  • The signature of the person with the authority to request the change

When sending your request via email, the subject line should read “Add User Permission”. No matter the request method, allow for up to 24-48 hours after delivery for a Comdata associate to respond.