Vendor Enrollment FAQs

Vendor Enrollment FAQs2021-07-14T15:54:08+00:00
Vendor: What do I do with the remittance advice?2020-04-29T19:42:59+00:00

You: If you received the remittance advice via email, use the 6-digit card account prefix (556766) and merge it with the Comdata MasterCard account number provided in the email remittance to process the payment through your credit card system. Alternatively, the Remittance Advice contains a CTX 820 file, which you can download and upload to your accounting system to process the payment.

If the remittance was received via U.S. mail, simply process the account number provided through your credit card system as you would any other credit card payment.

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Vendor: What is the maximum number of allowable transactions that I can process on a card?2020-04-29T19:44:00+00:00

You: Typically, it is set at 1 but it can be customized.

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Vendor: If I lose the card information, what do I do?2020-04-29T19:44:56+00:00

You: You can contact our AP (Accounts Payable) department to obtain the Comdata MasterCard account information for that specific invoice.

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Vendor: If the card number I entered does not work, what do I do?2020-04-29T19:46:40+00:00

You: Please confirm the card number you entered.

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Vendor: What charges will I incur by participating in the program?2020-04-29T19:50:04+00:00

You: This payment is processed like any other credit payment, and the agreement you currently have with your MasterCard processor in order to accept payments through their system is also applicable to these transactions. Should you have questions or concerns about these fees, I can have someone contact you to discuss other options.

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Vendor: Why do I have to run the card for the exact amount?2020-04-29T19:52:07+00:00

You: This is a security feature of the program.

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Vendor: How will I be notified that a Comdata Mastercard payment has been assigned to the invoice?2020-04-29T20:08:04+00:00

You: You will receive the remittance advice via email or mail. The remittance advice contains the details of the invoices being paid by that Comdata Mastercard.

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Vendor: If I have multiple invoices for payment, will a Mastercard account number be assigned to each invoice?2020-04-29T19:56:42+00:00

You: No. Each time we process payments, the system will aggregate all the records by vendor code, generating a single Mastercard account number valid for the total net paid amount on your remittance advice. Each invoice record is listed as a separate line item on the remittance advice.

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Vendor: How can I begin receiving payment notifications via email instead of mail?2020-04-29T19:57:40+00:00

You: You can enroll online to begin receiving payments via email rather than by traditional mail. Each payment you receive will include the web address and registration code you will need to update your preferences.

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Vendor: I am concerned about card acceptance fees. What can I do?2020-04-29T19:58:47+00:00

You: We understand how important it is to obtain the best interchange rates from credit card companies. Through our merchant services provider, Infintech, we can provide highly competitive rates as well as a trusted partner that specializes in B2B (business-to-business) payments. Infintech uses specialized technology to capture the lowest rates from card networks. Over the last two years, on average, Infintech has reduced Comdata customers’ processing costs by as much as 30-40% or more.

Infintech will provide you a no-obligation rate analysis comparing your current credit card service to our program. They will prepare a personalized cost savings report and contact you directly to review. If you would like more information, feel free to contact Infintech directly at 1-800-621-8931 and let them know you’re with Comdata.

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