Classic Card Maintenance: Ordering a Mastercard

Classic Card Maintenance: Ordering a MastercardSteven Harris2020-05-21T16:08:19+00:00

Follow the steps below to order a Comdata Mastercard.

1. On the ICD home page, select Manage > Cards > Card Maintenance.

Select Manage and then Cards

2. On the Card Maintenance page, select an account code and customer ID for which you would like to order a new card. Then, select Order a Card from the left-hand menu.

3. On the Add a Card page, select an available Purchasing Profile Number. Use the Punch Card Options radio buttons to select either Punch Card (physical card) or Ghost Card (non-physical card). Select Continue when ready. For this example, we selected Punch.

4. On the Add an Employee Card page, complete each of the required fields denoted by a red asterisk. Note that some fields will display different or be unavailable to edit based on configurations made by your company Administration.

Note: If you selected Punch, the information will be punched on the card and programmed into the magnetic stripe. While some fields can be changed, the values entered in the First Name and Last Name fields will be embossed on the card.

Note the following fields related to card shipping.

Field	Description
Attention To	The person or entity receiving the card order.
Delivery Method	Select a delivery method. Depending on your preferred delivery vendor, options include: Fedex Two-day (2nd Day Air) UPS 2nd Day Fedex International Priority UPS Ground Fedex Priority Overnight UPS Worldwide Expedited UPS Next Day Air Note: If you select an expedited shipping method (Fedex Priority Overnight or UPS Next Day Air), you must accept the associated card fees. In addition, any next day order must be placed by 10:45 AM Central Standard Time for the order to meet next business day delivery. You cannot place expedited orders for P.O. box addresses.
Customer ID Address	The address associated with your selected customer ID, if available.
Account Address	The address associated with your selected account code, if available.
Card Address	Enter a custom address using the fields below.
Company Name	Enter the name of the company receiving the card order.
Address 1	Receiving company’s street address.
Miscellaneous Field not Presented on Shipper’s Label	Enter any discretionary information the shipper needs to know. This information will not print on the shipping label.
City	Receiving company’s city.
State/Province	Receiving company’s state/province.
Postal Code	Receiving company’s postal code.
Cardholder Usage Delivery Type	Select how you would like to receive a Cardholder Usage report for this card. Options include: Email, Print, Default (your default account setup).
Cardholder E-mail Address	Enter the cardholder’s email address.
CC E-mail Address	Enter any additional email addresses that need to receive the Cardholder Usage report.

Comdata Alerts and Notifications: If the selected customer ID is set up for Comdata’s Alerts and Notifications program, an Email Notifications and Mobile Alerts checkbox display at the bottom of the page. Select Mobile Alerts and complete the Mobile Number and Cardholder E-Mail Address fields to enroll the cardholder. Be aware that both fields require valid entries (Mobile Number: 10-digits, Cardholder E-mail Address: valid email, ex: user@domain.com). You can enter a country code in the Mobile Number field after the first save.

a_and_n_email_notifications_mobile_alerts

5. The Card Add Confirmation page displays, containing all details on your card order. Note that the full card number will display on this page. The new card should arrive in 3 to 5 business days.

Select Edit to open the Edit an Employee Card page and apply edits to the card. Select Add to place another order.