Real Time Transaction History allows you to view authorized, posted, and declined transactions on your account for all transactions. In addition, you can also view specific information in regards to a decline and get simple solutions to fix the cause of the decline in many cases.
1. Access the Real Time Transaction History page (Manage > Transactions).
2. Select Real Time Transaction History.
![real time transaction history real time transaction history](https://resourcecenter.comdata.com/wp-content/uploads/sites/4/2020/02/realtimetransactionhistory.png)
3. Complete each field on the Transaction History page, then click Submit.
- Account Code: Enter your 5-digit Comdata-assigned account code.
- Customer ID: Select one or more customer IDs, or use Select All to include every customer ID under the selected Account Code.
- Search By: Narrow your search results by one of the provided values. For example, select Card Number to display only transactions that fall under a card of your choosing. Or select Dispute ID to display all transactions associated to a specific dispute ID.
- Search Value: Enter the value related to the Search By value. For example, if you selected Card Number, enter the full 16-digit card number here.
- Transaction Status: Used to display only transactions with a specific status. Hold Ctrl on your keyboard to make multiple selections. Options include Authorized, Posted, Declined, Credit, and Disputed.
- Sort By: Sort transactions in the report by their transaction date or posted date.
- Date Type: Select Transaction Date to display all transactions or Posted Date to display only transactions that have posted.
- Start Date/End Date: Select the date range of transactions (limited to 45 days within the previous 180 days).
![real_time_trxn_history_page](https://resourcecenter.comdata.com/wp-content/uploads/sites/4/2020/06/real_time_trxn_history_page.png)
4. The Transaction History report displays based on the values you entered in the query.
![real_time_trxn_history_search_results](https://resourcecenter.comdata.com/wp-content/uploads/sites/4/2020/06/real_time_trxn_history_search_results.png)
Field Name | Description/Comments |
---|---|
Customer ID | 5-digit customer ID or IDs you selected to display. The customer ID used for virtual cards should be unique; i.e., it should be for only virtual cards. |
Transaction Date/Time | Date and time (central standard time, 24-hour military format; no AM or PM) the transaction took place. If the transaction has posted, these fields match the Posted Date/Time fields. |
Authorized Amount | The amount in US dollars and cents authorized for the transaction. If the authorized amount is a credit, the value will appear preceded by a minus sign (for example, – $26.31). |
Posted Date/Time | Date and time (central standard time, 24-hour military format; no AM or PM) the transaction posted. If the transaction has not posted, this field will be blank. |
Posted Amount | The amount in US dollars and cents posted in the transaction. If the authorized amount has not yet posted or was declined, this field will display 0.00. |
Merchant Name | Full name of the merchant company receiving the virtual card. |
Transaction Status | Real-time status of the transaction, including: Posted, Authorized, Declined, and Credit. Click one of these links to view additional transaction details. |
Cardholder Name | The name associated with the card or another identifier such as “Virtual Card”. |
Card Number | 16-digit card number used in the transaction. Click a link in the Card Number column to view the card balance information. Note that some card numbers are masked for security, depending on your account’s setup. |
Card Token | Full 16-digit number used in place of the card number for security purposes. |
MCC | 4-digit Merchant Category Code (MCC) that denotes the specific business type. |
Original Transaction Amount | Original transaction amount if a credit was processed. |
Currency Code | 3-digit country code for the original currency used in the transaction. |
Additional Fields Displayed in Excel Spreadsheet
Field Name | Descriptions/Comments |
---|---|
Account Code | 5-digit Comdata-assigned account code. |
Corporate Code | 5-digit Comdata-assigned Corporate Code. This field displays “N/A” (not applicable) unless the account falls under a Corporate Account Code. |
Card Expiration Date | 4-digit card expiration date (MMYY format, example: 0817 = August 2017). |
Decline Code | Reason code for a transaction decline. |
Decline Message | Message describing the decline code. |
Decline Corrective Action | Corrective action needed in response to the decline code and message. |
Prompted ID | 6-digit (or less) identification code that can authorize a transaction or show what is entered at the Point of Sale (similar to a PIN). |
MCC Group | A grouping of merchants by types, such as fuel group, maintenance, legal, etc. |
MCC Number | 4-digit Merchant Category Code (MCC) denoting the specific business type used in the transaction. |
MCC Description | Description of the MCC (Gas Services, Miscellaneous Food Stores, United Airlines, etc.). |
Merchant Address | Full address of accepting merchant. |
Merchant City | City of accepting merchant. |
Merchant State | State of accepting merchant. |
Merchant Zip | Full zip code of accepting merchant. |
Accept Location | Merchant information that is in the vendor’s Point-of-Sale device. |
Pre-Authorization Amount | The amount in US dollars and cents authorized before the transaction. If the authorized amount is a credit, the value will appear preceded by a minus sign (for example, – $26.31). |
Approval Code | Authorization number given for the transaction. |
Reversal Flag | Y (Yes) or N (No). This shows whether the authorization for the transaction was released or not. |
Transaction Fee Amount | Amount of any fees associated to the transaction. |
5. On the Transaction History page, click a link under the Transaction Status column to view additional details.
![transaction status transaction status](https://resourcecenter.comdata.com/wp-content/uploads/sites/4/2020/02/transactionstatus.png)
Posted detail includes authorized and posted information on the transaction. Use this information for reconciliation purposes and to view behind-the-scenes data related to the authorized and posted amount. The same page displays if Disputed is clicked.
![posted transaction status posted transaction status](https://resourcecenter.comdata.com/wp-content/uploads/sites/4/2020/02/postedtransactionstatus.png)
Authorized detail includes information around the authorization of a transaction. Use this information to view authorization data such as the method used and total authorized amount.
![authorized transaction status authorized transaction status](https://resourcecenter.comdata.com/wp-content/uploads/sites/4/2020/02/authorizedtransactionstatus.png)
Declined detail includes information around a rejected transaction. Use this information to understand why a transaction was declined and the corrective action needed to authorize it.
![Decline Detail Decline Detail](https://resourcecenter.comdata.com/wp-content/uploads/sites/4/2020/02/cardbalanceinformation.tiff_.png)
Credit detail includes information on a posted amount credited back to the card, such as in the event of a returned item. Use this information for Credit detail includes information on a posted amount credited back to the card, such as in the event of a returned item. Use this information for reconciliation and reporting purposes.
![credit transaction status credit transaction status](https://resourcecenter.comdata.com/wp-content/uploads/sites/4/2020/02/credittransactionstatus.png)
Field Name | Description | Comments |
---|---|---|
Account Code | 5-digit account code. | This is the primary account code assigned when the account is opened. It displays as a number and a name. |
Accept ID | Terminal ID for vendor’s POS device. | |
Accept Location | Location code for the merchants as it appears in the vendor’s POS device. | |
Approval Code | Authorization number given for this transaction. | |
Authorization Method | E – Electronic, O – Manual | Method by which the transaction was authorized. |
Authorization Transaction Fee | Amount of any fees associated with the transaction. | |
Authorized Amount | The amount in U.S. dollars and cents authorized for the transaction. | If the authorized amount is a credit, the value will appear preceded by a minus sign (for example, – $26.31). |
Customer ID | 5-digit customer ID or IDs you selected to display. | The customer ID used for virtual cards should be unique; i.e., it should be for virtual cards only. |
Cardholder Name | The name associated with the card or another identifier such as “Virtual Card”. | |
Cardholder Card Number | 16-digit card number used in the transaction. Note that some card numbers are masked for security, depending on your account’s setup. | |
Card Expiration Date | 4-digit card expiration date (MMYY format, for example: 0817 – August 2017). | |
Corporate Account Code | 5-digit Comdata-assigned Corporate Account Code. | This field displays “N/A” (not applicable) unless the account falls under a Corporate Account Code. |
Corrective Action | Message describing action to take in response to a decline. | Decline Detail only |
Decline Code | Reason transaction is declined. | Decline Detail only |
Decline Message Description | Message describing the reason for decline code. | Decline Detail only |
Employee Name | Employee first name followed by middle initial (optional) and last name. | |
Local Date (CST) | Date of transaction | |
Local Time (CST) | Time of transaction | Central standard time, 24-hour military format; no AM or PM (00:00:00). |
Merchant Address | Full accepting merchant’s address. | |
Merchant Category Code Description | A description of the business entity related to the MCC. | |
Merchant Category Code Group | A grouping of merchants by types such as fuel group, maintenance group, T & E, business services, financial group, legal, medical group, etc. | |
Merchant Category Code Number | The 4-digit Merchant Category Code (MCC) denoting the specific business type. | |
Merchant City | Full accepting merchant’s city’s name. | |
Merchant Name | Full accepting merchant’s name. | |
Merchant State/Zip | Merchant’s state and zip code. | Two-letter abbreviation for state and full zip code. |
Original Currency Amount | The transaction amount as shown in the original currency that it was processed in. | Example: $5.00 CAD |
POS Entry Mode | A code identifying how the transaction was processed. | See codes and descriptions below. |
POS Entry Mode Description | Description of method used to enter transaction at POS. |
|
Posted Amount | The amount in US dollars and cents posted in the transaction. | If the authorized amount has not yet posted, this field displays $0.00 |
Posted Control Number | The control number Comdata applies to the posted transaction used for tracking purposes. | |
Posted Date | Date transaction posted | |
Posted Message Number | A numeric code that represents the posted amount. | Internal message code from posted transaction: 00000 = success Any other value is an error. |
Posted Time | Time the transaction posted | Central standard time, 24-hour military format; no AM or PM (00:00:00). |
Prompted ID | Up to six digits identification that can authorize a transaction or show what is entered at the POS (similar to a PIN). | |
Reversal Flag | Y (Yes) or N (No) | This shows whether the authorization for the transaction was released or not. |
Transaction Country Code | Name of the country where the transaction occurred. Example: UNITED STATES, CANADA, MEXICO, etc. | |
US Currency Amount | US equivalent of the Original Currency Amount. |
![dispute reasons dispute reasons](https://resourcecenter.comdata.com/wp-content/uploads/sites/4/2020/02/disputereasons.png)
Also, click a link in the Card Number column on the Transaction History page to view additional details on the card used in the transaction.
![card number card number](https://resourcecenter.comdata.com/wp-content/uploads/sites/4/2020/02/cardnumber.png)
The information on the Card Balance Information page is in real-time.
![card balance information card balance information](https://resourcecenter.comdata.com/wp-content/uploads/sites/4/2020/02/cardbalanceinformation.png)