The Action Required tab displays all fraud alerts that have not received a response. The table contains details such as the date each fraud alert was sent, the cardholder’s card number, the type of fraud alert (Suspicious or Confirmed Fraud), and the transaction amount. Data in this tab is available for only the past 30 days.
In the Action column, you can confirm or deny a Suspicious transaction or Override a Fraudulent transaction. Selecting any of the options will remove the alert from the table.
Note: Each tab in ANM also contains a Search field that allows you to search through all alerts and notification history in the table. You can search by any value in the tables (Cardholder name, Date, Card Number, Type, etc.), and the Search field will populate matching results even if you enter as few as two characters.
Also, none of the tabs in ANM will display data for STOP or HELP replies.
Select the plus icon to view additional details on an alert, such as the authorized date and time. The value in the Type column represents the method in which the recipient was contacted: M (mobile) or E (email).