See below for a sample of the enrollment email and the various texts you can receive as part of the program and their appropriate responses. Note: ABC Comp is an example company name.
Enrollment Email
As a Comdata OnRoad Mastercard cardholder, your employer has entrusted you to make business-related purchases on behalf of your organization. One of the security features of your Comdata OnRoad Mastercard is an Alerts and Notifications system that allows you to authorize or deny transactions that are flagged as being suspicious via text message from your mobile phone. Alerts and Notifications apply to your card’s personal (balance) side, not the company’s. Note: Message frequency varies. Message and data rates may apply.
To take advantage of the Alerts and Notifications security feature, take the following action:
- Text the word IN to 57911 using the mobile phone associated with your card
- You will receive a return text message confirming your enrollment in the program
Once you enroll, you will only receive text messages when Comdata’s fraud detection system flags a purchase as being suspicious. Please enroll as soon as possible to ensure the security of your fuel card and your organization’s funds.
For more information about the value of this program, you can visit www.comdata.com/alertsandnotifications. Full terms and conditions are included below. For all other questions, contact your organization’s fuel card administrator. Thank you.
For Comdata’s Terms and Conditions, please click here.
For Comdata’s Privacy Policy, please click here.
| Cardholder Response | Response Message |
|---|---|
| IN | ABC Comp Card Alert: Thank you for signing up for your card ending in 1234. Msg&Data Rates may apply. Msg freq varies. Text HELP for help, STOP to cancel. |
| IN (phone number not found) | ABC Comp Card Alert: Your phone number is not subscribed for any services. Reply HELP for help. Note: Your cardholder will receive this message if you did not register their phone number. |
Suspicious Activity Alert (transaction approved)
ABC Comp Card Alert: Card 1234 was used for $12345678.00 at Merchant 1234567 on MM/DD. Trans 456. Text CNF to confirm or DEN to deny purch. Text STOP to cancel
Suspicious Activity Alert (transaction declined)
ABC Comp Card Alert: Card 1234 declined for $12345678.00 at Merchant 1234567 on MM/DD. Trans 456. Text CNF to confirm or DEN to deny purch. Text STOP to cancel
| Cardholder Response | Response Message |
|---|---|
| CNF (confirm, transaction approved) | ABC Comp Card Alert: Thank you for your response regarding trans456. Text STOP to cancel |
| CNF (confirm, transaction declined) | ABC Comp Card Alert: Thank you for your response regarding trans456. Override status enabled. Try purchase again. Text STOP to cancel |
| DEN (deny) | ABC Comp Card Alert: You have denied trans 456. Your card is now set to fraud status. Contact your Administrator for a replacement card. Text STOP to cancel Note: The card will be blocked after 10 days from this action. |
Transaction Declined Message
ABC Comp Card Alert: Purch on 1234 for $12345678.00 at Merchant 1234567 on MM/DD declined. Text ORD to req Override status. Trans778. Text STOP to cancel
| Cardholder Response | Response Message |
|---|---|
| ORD (override) | ABC Comp Card Alert: Your transaction (TxnID $1XN) has been marked for override. Please try your transaction again. Text STOP to cancel Note: Only used if the suspicious transaction was performed by the cardholder. |
| ORD, CNF, DEN (transaction not found) | ABC Comp Card Alert: No outstanding transactions found. Text STOP to cancel Note: This message will be received if the cardholder responds after the notification times out (1 hour). |
| ORD, CNF, DEN (multiple transactions found) | ABC Comp Card Alert: Multiple card trans require confirmation. Check previous text msgs and reply *(TEXT), followed by trans ID #. Text STOP to cancel *TEXT refers to the response: ORD, CNF, or DEN |
HELP and STOP
You can reply HELP or STOP to any of the messages you receive. See below for a list of HELP and STOP responses.
| Cardholder Response | Response Message |
|---|---|
| HELP (phone number not found) | ABC Comp Card Alert: You are not signed up for this service. Text STOP to cancel. For more help please visit http://www.comdata.com/alertsandnotifications. |
| HELP | ABC Comp Card Alerts: Message freq varies. Msg&Data rates may apply. Text STOP to cancel. For more help please visit http://www.comdata.com/alertsandnotifications. |
| STOP (or QUIT, UNSUBSCRIBE, END, CANCEL) |
ABC Comp Card Alerts: Thank you, you have been unsubscribed and will receive no further messages. |
| STOP (phone number not found) |
Comdata Alerts: Your phone number is not subscribed to any services. Reply HELP for help. |
| Jiberish (#@%$^&&*) |
ABC Comp Card Alerts: We do not recognize your request. Please visit http://www.comdata.com/alertsandnotifications for help. |
Types of Decline Notifications
Your fuel card program Administrator may also sign up for your company to receive decline notification texts. Each notification provides a detailed description on the reasons for card declines outside of fraud. See the list of decline notifications below:
- ABC Comp Decline Alert: CARD IS NOT ACTIVE Text STOP to cancel
- ABC Comp Decline Alert: INVALID VEHICLE # TRY AGAIN Text STOP to cancel
- ABC Comp Decline Alert: MCC/TXN NOT ALLOWED Text STOP to cancel
- ABC Comp Decline Alert: POS ERROR. PROMPTED DATA REQUIRED Text STOP to cancel
- ABC Comp Decline Alert: TRANSACTION AMOUNT LIMIT EXCEEDED Text STOP to cancel
- ABC Comp Decline Alert: INVALID EXPIRATION DATE KEYED Text STOP to cancel
- ABC Comp Decline Alert: INVALID PROMPTED ID # KEYED. TRY AGAIN. Text STOP to cancel
- ABC Comp Decline Alert: UNKNOWN ERROR DETECTED. TRY AGAIN. Text STOP to cancel
- ABC Comp Decline Alert: INTERNET TRANSACTION NOT ALLOWED. Text STOP to cancel
- ABC Comp Decline Alert: INTERNATIONAL TRANSACTION NOT ALLOWED. Text STOP to cancel
- ABC Comp Decline Alert: CONTACT YOUR CARD ADMIN. Text STOP to cance