Alerts and Notifications for Cardholders FAQ

Alerts and Notifications for Cardholders FAQ2024-02-14T17:46:25+00:00
Why we send Alerts and Notifications?2024-02-14T17:50:57+00:00

Protecting our cardholders’ security is a top priority. By protecting that security, we are helping you and your company avoid the risks of identity theft and fraud, which can cost you money. In addition, we aim to keep you and your cardholders informed on card declines that are not fraud-related.

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How does Alerts and Notifications work?2024-02-14T16:52:02+00:00

Your company’s Mastercard Administrator will sign up your company for the program, and then you will receive an enrollment email. Follow the instructions in the email to confirm your participation. Once enrolled, you will receive text message alerts each time our risk management system identifies a suspicious transaction on your Mastercard. Then, you can reply to the message and mark it as fraudulent or legitimate.

If you identify a transaction as fraudulent, each additional transaction will be declined. However, you will receive a text message with each declined transaction, allowing you to override the declined authorization. If you override, you can swipe your card again and continue the transaction as normal, only if the transaction is for the same amount and from the same merchant. If you receive a declined transaction you don’t recognize, there is no need to respond, as the transaction was not authorized.

This is very beneficial, as you can continue using your card even if the card number is compromised.

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Is there a charge to participate in Alerts and Notifications?2024-02-14T18:21:31+00:00

Standard data and text rates will apply. However, cardholders only receive text messages if suspicious activity is identified on their card, fraud is confirmed, or a transaction is declined.

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What if I want to unsubscribe from the Alerts and Notifications program?2024-02-14T17:58:22+00:00

We strongly encourage you to remain enrolled in the program to protect yourself and your company from credit card fraud. However, if you wish to unsubscribe, reply STOP to any text message you receive from the program.

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Can I use the Alerts and Notifications program if I travel internationally?2024-02-14T17:57:04+00:00

Functionality outside of the United States depends on your mobile phone carrier and your type of device. Alerts and Notifications will function outside the U.S. in most cases, but this is not always guaranteed.

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Who should I contact if I have more questions?2024-02-14T19:59:00+00:00

For questions about your enrollment, contact your company’s card Administrator. Call the 1-800 number on the back for other questions about using your card.

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See Types of Alerts and Notifications for more information.

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