See below for the various texts you can receive as part of the program and their appropriate responses.

Note: ABC Comp is an example company name.

Cardholder Response Response Message
IN
 ABC Comp Card Alert: Card ending in 1234 is now enrolled. Msg&Data Rates may apply. Msg freq varies. Text HELP for help, STOP to cancel

Alerte de carte ABC Comp : Merci d’avoir enregistré votre numéro de téléphone finissant par 1234 dans Alertes et notifications. Répondez AIDE pour recevoir de l’aide, STOP pour annuler.
IN (phone number not found) ABC Comp Card Alert: Your phone number is not subscribed for any services. Reply HELP for help.
Note: Your cardholder will receive this message if you did not register their phone number.

Alerte de carte ABC Comp : Votre numéro de téléphone ne correspond à aucun service. Répondez AIDE pour recevoir de l’aide.

Suspicious Activity Alert
(transaction approved)

ABC Comp Card Alert: Card 1234 was used for $12345678.00 at Merchant 1234567 on MM/DD. Trans 456. Text CNF to confirm or DEN to deny purch.

Alerte de carte ABC Comp : Carte 1234 utilisée pour $12345678.00 au marchand 1234567 le MM/DD. Trans 456. Répondez CNF pour confirmer ou REF pour refuser.

Suspicious Activity Alert
(transaction declined)

ABC Comp Card Alert: Card 1234 declined for $12345678.00 at Merchant 1234567 on MM/DD. Trans 456. Text CNF to confirm or DEN to deny purch.

Alerte de carte ABC Comp : Carte 1234 rejetée pour $12345678.00 au marchand 1234567 le MM/DD. Trans 456. Répondez CNF pour confirmer ou REF pour refuser.

Cardholder Response Response Message
CNF (confirm, transaction approved) ABC Comp Card Alert: Thank you for your response regarding transaction 456 at Merchant 1234567

Alerte de carte ABC Comp : Nous vous remercions pour votre réponse concernant la transaction 456 chez 1234567
CNF (confirm, transaction declined) ABC Comp Card Alert: Thank you for your response regarding transaction 456. Override status enabled. Try purchase again

Alerte de carte ABC Comp : Nous vous remercions pour votre réponse concernant la transaction 456. Le mode Réserve a été activé. Recommencez l’achat
DEN (deny) ABC Comp Card Alert: You have denied trans 456. Your card is now in Hobble Home status. Contact your Admin for a new card. This card will be blocked in 10 days

Alerte de carte ABC Comp : Refus de la transaction 456. Votre carte est désormais en mode Hobble Home. Contactez votre Admin pour recevoir une autre carte. Cette carte sera bloquée dans 10 jours.

Transaction Declined Message

ABC Comp Card Alert: Purch on 1234 for $12345678.00 at Merchant 1234567 on MM/DD declined. Text ORD to req Override status. Trans778.

Alerte de carte ABC Comp : Achat sur 1234 pour $12345678.00 au marchand 1234567 le MM/DD refusé. Répondez ORD pour demander le statut d’annulation. Trans778.

Cardholder Response Response Message
ORD (override) ABC Comp Card Alert: Your transaction (TxnID $1XN) has been marked for override. Please try your transaction again.
Note: Only used if the suspicious transaction was performed by the cardholder.

Alerte de carte ABC Comp : Votre transaction (TxnID $1XN) a été marquée pour annulation. Recommencez votre transaction.
ORD, CNF, DEN (transaction not found) ABC Comp Card Alert: No outstanding transactions found.

Note: This message will be received if the cardholder responds after the notification times out (1 hour).

Alerte de carte ABC Comp : Aucune transaction en cours n’a été trouvée.
ORD, CNF, DEN (multiple transactions found) ABC Comp Card Alert: Multiple card trans require confirmation. Check previous text msgs and reply *(TEXT), followed by trans ID #.

Alerte de carte ABC Comp : Transactions à confirmer. Vérifiez vos textos et répondez *(TEXTE), suivi du # d’ID de la transaction.

HELP and STOP

You can reply HELP or STOP to any of the messages you receive. See below for a list of HELP and STOP responses.

Cardholder Response Response Message
HELP (or INFO, AIDE) Notification: You have opted out. You will not receive additional messages. Reply HELP or call Customer Service

Notification: Vous vous êtes désinscrit. Vous ne recevrez pas de messages supplémentaires. Répondez AIDE ou appelez le service client
HELP (phone number not found) ABC Comp CardAlert: You are not signed up for this service. Txt STOP to cancel.
STOP (or QUIT,
UNSUBSCRIBE, END,
CANCEL)		 Card Alert: Message freq varies. Msg&Data rates may apply.

Alerte de carte: Des tarifs de msg et de données peuvent s’appliquer.
STOP (phone number
not found)		 ABC Comp CardAlert: You are not signed up for this service. Txt STOP to cancel.
Jiberish
(#@%$^&&*)		 ABC Comp CardAlert: We do not recognize your request.

Monthly Reminder Message

Cardholders will receive a monthly reminder text reminding them of their Alerts and Notifications subscription. This text does not require a response and is intended to only remind them of their enrollment and benefits:

You are subscribed to ABC Comp CardAlert: Msg freq varies. Msg&DataRtsApply Text Stop 2 stop.

Admin Email Alerts

See below for a list of emails you can receive for your cardholder alerts. Each email contains the original message sent to your cardholder.

Admin Email (Suspicious Activity)
The following text message was sent to your cardholder by the Alerts and Notifications system due to suspicious activity. Please see below for card and transaction information.
ABC Comp Card Alert: Card 1234 was used for $12345.99 at Merchant 1234 on MM/DD. Trans 123. To confirm or deny this transaction, please *click here.

Note: *The link in the email will direct you to the ICD login page, where you can manage the transaction from the Card Alerts Manager.

Admin Email (Suspicious Fraud)
The following text message was sent to your cardholder by the Alerts and Notifications system due to suspected fraud. Please see below for card and transaction information.
ABC Comp Card Alert: Card 1234 declined for $12345678.00 at Merchant 1234567 on MM/DD. Trans 456. Text CNF to confirm or DEN to deny purch. To allow this transaction, please *click here.
Note: *The link in the email will direct you to the ICD login page, where you can manage the transaction from the Card Alerts Manager.

*Admin Email (Confirmed Fraud)
Card 8888 is now actively declining all transactions based on a DEN response for transaction (TxnID $1XN). Be advised that this card will only be available for ORD activity by the cardholder and then automatically blocked within 10 Days. Please take appropriate action to replace the card immediately. For card reorder convenience, please reference the additional cardholder data.
Cust ID: XXXXX
Employee Number: 27222X0228MAR87

Admin Email (Cardholder Opt Out)
You are being notified that the following card 8888 has Opted Out of the Alerts and Notification program. The cardholder is statused Unenrolled, and details are viewable under the Enrollment Tab on Card Alerts Manager. If this action was done in error, please re-enroll the cardholder through your ICD New Card Maintenance Tab. Once you have accessed the Cardholder Account, ensure the Mobile Phone box is checked, and update the screen by clicking SAVE. This action will resend Email Notification to the Cardholder for participation.

Note: *Regarding the confirmed fraud email, see the Replacing a Card section for more information on ordering a new card.