FAQs Archive - Page 14 of 23 - Comdata Resource Center

Q: Is there a fee involved?

Yes, you will be charged a flat fee of $1.00 per transaction initiated within the Weigh My Truck mobile app. CAT Scale will not charge an additional fee on top of their standard weigh fee.

Q: What type of emails will drivers receive and how will this affect their mobile data usage?

There are two types of emails drivers may receive: An electronic weigh receipt (if the driver elects to receive them during registration) A service interruption message should CAT Scale encounter a system issue Regarding mobile data, the data used by checking your favorite news website would be the same as weighing several times per month. So, you can expect a very low impact on data usage.

Q: Can I obtain a printed and/or electronic receipt?

Yes, two receipt copies will be held by the cashier at the fuel desk for approximately one hour after weigh. Electronic receipt copies will be emailed to the email address(es) chosen when the driver registered on the Weigh My Truck website.

Q: How does CAT Scale Weigh My Truck Work?

Your drivers must register their Comdata card on the Weigh My Truck website (https://weighmytruck.com/) by selecting Create Account. During registration, drivers must select Comdata as a payment method, prompting them to enter and validate their card number and employee/driver ID. In addition, they will enter an email address for receiving electronic copies of CAT Scale receipts. They can enter up to five email addresses in case others in the company need to receive copies, such as their fuel manager or dispatcher. Once registered, drivers must download the Weigh My Truck mobile app. Then, when they arrive at a CAT Scale location and park on the scale, the mobile app will prompt the driver to confirm the CAT Scale location number and their truck details entered during registration. If the truck is positioned correctly on the scales, the mobile app will display a guaranteed weight, confirming the weigh is completed. That’s it! No need to swipe a card! The mobile app will recognize the stored Comdata card number and process the transaction accordingly.

Q: What are the benefits of Weigh My Truck to me and my company?

By enrolling in the program, your company will enjoy a number of benefits, including: Streamlined and automated payment processes through the Weigh My Truck mobile app. Increased transaction speed by alleviating the need for drivers to leave their truck or even swipe their card, reducing the transaction time from hours to mere minutes. Improved transaction transparency as electronic CAT Scale tickets (receipts) can be emailed to drivers and to management, such as fuel and driver managers. Minimized need to reimburse drivers for scale payments and for drivers to carry other forms of payment.

Q: What is Weigh My Truck?

Weigh My Truck is a smartphone app that allows your drivers to use their Comdata cards for CAT Scale truck weighs. To use this capability, drivers are required to follow a two-step process that involves: A one-time registration of their card on the Weigh My Truck website at https://weighmytruck.com/ Downloading the Weigh My Truck mobile app and using the app to pay for scale weighs. By using a Comdata card and the Weigh My Truck mobile app, drivers will experience an automated CAT Scale payment process that does not require leaving the truck or even swiping a card. Only proprietary Comdata cards (BIN: 560017) and the Comdata MasterCard cards (BIN: 556735) can be used with Weigh My Truck. Note: Electronic and printed copies of CAT Scale tickets (receipts) are guaranteed accurate by CAT Scale. However, due to the California Weighmaster Law, the Weigh My Truck mobile app cannot be used to obtain a certified weight in California. Also, at this time, only standard trailer axle configurations can be weighed using the Weigh My Truck app.

Q: Where can I get my fueling receipt?

You may pick up your fueling receipt at the fuel desk as normal.

How will I be billed?

CAT Scale transactions will display on your existing fuel invoices, [...]

By Kristy Davis|2023-08-29T18:25:23+00:00August 29th, 2023|CAT Scale|Comments Off

Is there a fee involved?

Yes, you will be charged a flat fee of $1.00 [...]

By Kristy Davis|2023-08-29T18:24:36+00:00August 29th, 2023|CAT Scale|Comments Off

What type of emails will drivers receive and how will this affect their mobile data usage?

There are two types of emails drivers may receive: An [...]

By Kristy Davis|2023-08-29T18:22:33+00:00August 29th, 2023|CAT Scale|Comments Off

Can I obtain a printed and/or electronic receipt?

Yes, two receipt copies will be held by the cashier [...]

By Kristy Davis|2023-08-29T18:20:31+00:00August 29th, 2023|CAT Scale|Comments Off

How does CAT Scale Weigh My Truck Work?

Your drivers must register their Comdata card on the Weigh [...]

By Kristy Davis|2023-08-21T20:39:50+00:00August 21st, 2023|CAT Scale|Comments Off

How do I enroll in Weigh My Truck?

Contact your Comdata Representative to initiate the enrollment process. They [...]

By Kristy Davis|2023-08-21T20:34:31+00:00August 21st, 2023|CAT Scale|Comments Off

What are the benefits of Weigh My Truck to me and my company?

By enrolling in the program, your company will enjoy a [...]

By Kristy Davis|2023-08-21T20:53:57+00:00August 21st, 2023|CAT Scale|Comments Off

What is Weigh My Truck?

Weigh My Truck is a smartphone app that allows your [...]

By Kristy Davis|2023-08-21T19:54:01+00:00August 21st, 2023|CAT Scale|Comments Off

Where can I get my fueling receipt?

You may pick up your fueling receipt at the fuel [...]

By Kristy Davis|2023-08-21T18:48:14+00:00August 21st, 2023|SmartQ|Comments Off

The pump is prompting me for my Driver ID. What should I do if I don’t know my Driver ID?

Contact your company administrator for assistance with a Driver ID.

By Kristy Davis|2023-08-21T18:41:04+00:00August 21st, 2023|SmartQ|Comments Off