FAQs Archive - Page 15 of 23 - Comdata Resource Center

Q: What do I do if the screen still reads “Welcome to Love’s. Swipe Your Card or Pay Inside” or “Enter Driver ID”?

If this happens, then the antenna is not reading your tag. You may have pulled past the antenna and out of the RFID zone. Check the position of your truck to make sure the antenna is above you.

Q: How do I fuel using SmartQ tags?

Our RFID antennas have been positioned in lanes to allow drivers to use normal stopping positions. The RFID antenna will read your tag, and the transaction will begin as soon as your vehicle is positioned as it would be for a normal fueling transaction. At Love’s locations, the screen at the pump should have already changed to read Swipe your I Love’s Rewards Card . At other merchant locations, the screen will read Enter your Driver ID .

Q: I have to change trucks or replace my windshield. Do I take my SmartQ Unit tag with me?

No, each SmartQ Unit tag is assigned to a specific truck and will break if you attempt to remove it from the windshield. If you need a new tag, contact your company administrator.

Q: Where do I install my SmartQ Trailer tag?

Install your Trailer (reefer) tag on top of the trailer following these guidelines, ensuring to comply with all applicable laws: Place the tag 15-17 feet in front of the fuel tank towards the front of the trailer. Position the tag in the middle of the trailer (left to right). Ensure that the rivet holes face the left and right sides of the trailer. Affix the tag using 3M VHB Industrial Adhesive Tape.

Q: What do I do if my SmartQ Unit tag gets damaged?

Contact your company administrator for a new tag. The new tag must be reassigned to your vehicle and reinstalled on your windshield.

Q: Can I get cash using a SmartQ RFID tag?

No, cash may only be obtained by swiping your Comdata card at the fuel desk.

Q: What can be purchased with a SmartQ RFID tag?

Unit tags placed on the trucks' windshield may be used to purchase diesel fuel, DEF, or products. Trailer tags placed on the truck’s trailer may be used to purchase reefer fuel.

Q: How To: Update or Reset Password

There are two ways to reset or change your password, depending on whether or not you are logged into your online portal. Not Logged In If you have forgotten your password and cannot log in, click here or click the Forgot Password? link from the login page. You'll be prompted to enter your username and click Continue . The password reset email will come from no_reply@fleetcor.com . Logged In If you are able to log in but want to change your password, you can click here or go to My Settings page of your online dashboard. Note: If you are locked out of your account, or your account is locked, please contact customer support.