FAQs Archive - Page 22 of 23 - Comdata Resource Center

Q: Vendor: If the card number I entered does not work, what do I do?

You: Please confirm the card number you entered. [fusion_alert type="custom" accent_color="#009fdf" background_color="#ffffff" border_size="" icon="fa-clipboard fas" text_align="" text_transform="" dismissable="" box_shadow="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset=""] Note: If the information the vendor provides to you is correct, please contact your program administrator. All declines and error details can be seen on ICD by your program administrator or other designated personnel. [/fusion_alert]

Q: Vendor: What is the maximum number of allowable transactions that I can process on a card?

You: Typically, it is set at 1 but it can be customized.

Q: Vendor: What do I do with the remittance advice?

You: If you received the remittance advice via email, use the 6-digit card account prefix (556766) and merge it with the Comdata MasterCard account number provided in the email remittance to process the payment through your credit card system. Alternatively, the Remittance Advice contains a CTX 820 file, which you can download and upload to your accounting system to process the payment. If the remittance was received via U.S. mail, simply process the account number provided through your credit card system as you would any other credit card payment.

Q: How do I view Available Balance to perform Off-Cycle Loads?

On the iConnectData menu bar, select Manage > Branded Debit . On the next page, select any option underneath Branded Debit to populate the entire list. Click Account Status and view available balance.

Q: How do I order instant issue cards?

On the iConnectData menu bar, select Manage > Branded Debit . On the next page, select any option underneath Branded Debit to populate the entire list. Expand Account Management with the + symbol on the right and click Maintain Account Information . Select the Shipping Contact & Address tab and enter the shipping address details in the Shipping Address fields. Then, click Submit . Hover over Account Management > select Order Bulk Cards . Select Order Count > select the amount of cards to order (order as few as 10 and as many as 250 at one time). Please ensure money is available in your Comdata account by selecting Account Status on the sidebar if you have a card fee . Product Type will remain the same. Card Type , select the down arrow > select BD NP Bulk Signature Debit Card . If cardholders reside in CT, IL, or PA, select the aforementioned card type with the state the employee resides in. Verify Shipping Address > click Order Cards . Cards will arrive in 3-5 business days. Note: You can only change the shipping address one time per day. Contact your account administrator if you need to place multiple orders for different addresses on the same day. You may perform multiple orders for the same address on the same day. Create a ledger and list the date you ordered instant issue cards and the quantity. This information is not stored in iConnectData.

Vendor: What charges will I incur by participating in the program?

You: This payment is processed like any other credit payment, [...]

By Kristy Davis|2020-04-29T19:50:04+00:00April 29th, 2020|Vendor Enrollment, Virtual Payments|Comments Off

Vendor: If the card number I entered does not work, what do I do?

You: Please confirm the card number you entered. Note: If [...]

By Kristy Davis|2020-04-29T19:46:40+00:00April 29th, 2020|Vendor Enrollment, Virtual Payments|Comments Off

Vendor: If I lose the card information, what do I do?

You: You can contact our AP (Accounts Payable) department to [...]

By Kristy Davis|2020-04-29T19:44:56+00:00April 29th, 2020|Vendor Enrollment, Virtual Payments|Comments Off

Vendor: What is the maximum number of allowable transactions that I can process on a card?

You: Typically, it is set at 1 but it can [...]

By Kristy Davis|2020-04-29T19:44:00+00:00April 29th, 2020|Vendor Enrollment, Virtual Payments|Comments Off

Vendor: What do I do with the remittance advice?

You: If you received the remittance advice via email, use [...]

By Kristy Davis|2020-04-29T19:42:59+00:00April 29th, 2020|Vendor Enrollment|Comments Off

How do I view Available Balance to perform Off-Cycle Loads?

On the iConnectData menu bar, select Manage > Branded Debit. On [...]

By Kristy Davis|2019-10-28T15:38:01+00:00October 28th, 2019|Comdata Fintwist Payroll|0 Comments

How do I order instant issue cards?

On the iConnectData menu bar, select Manage > Branded Debit. On [...]

By Kristy Davis|2019-10-28T15:36:43+00:00October 28th, 2019|Comdata Fintwist Payroll|0 Comments

How do I retrieve reports (Card Listing, Load, and Daily Invoices)?

Card Listing Report: On the iConnectData (ICD) menu bar, select Manage [...]

By Kristy Davis|2019-10-28T15:31:22+00:00October 28th, 2019|Comdata Fintwist Payroll|0 Comments

How do I reconcile my account and payments received?

You can reconcile your account through daily invoices. Invoices are [...]

By Kristy Davis|2019-10-28T15:25:10+00:00October 28th, 2019|Comdata Fintwist Payroll|0 Comments

How do I change the name that appears on a paycard?

You cannot change the embossed name. Direct cardholders to call [...]

By Kristy Davis|2019-10-28T15:21:55+00:00October 28th, 2019|Comdata Fintwist Payroll|0 Comments