FAQs Archive - Page 23 of 23 - Comdata Resource Center

Q: How do I cancel loads?

You can only cancel loads on iConnectData up to 72 hours after the load posts, and this includes weekends. If 72 hours has expired, contact your account administrator. If the cardholder used a portion of the load, the administrator cannot cancel the load and you’ll need to reconcile with the cardholder. To cancel a load, select Manage > Branded Debit . On the next page, select any option underneath Branded Debit to populate the entire list. Expand Cardholder Information with the + symbol > select Search Existing Cardholders . Search by Cardholder Reference Number , Employee Number , or Last Name . Then, click Search . On the next page, click Load/Cancel Funds next to the cardholder’s line item. Then, click Cancel Load next to load and confirm cancellation. The load will cancel within 15 minutes or less.

Q: How do I manually load money to multiple cards on iConnectData (ICD)?

On the ICD menu bar, select Manage > Branded Debit . On the next page, select any option underneath Branded Debit to populate the entire list. Expand Cardholder Information with the + symbol. Select Search Existing Cardholders . Search by Cardholder Reference Number , Employee Number , or Last Name . Then, select Search . On the next page, select Load/Cancel Funds . Then, enter the Load Amount and Load Message (optional) at the bottom of the page. Click Submit . The funds will load within 15 minutes or less.

Q: How do I manually load money to a single card on iConnectData (ICD)?

On the ICD menu bar, select Manage > Branded Debit . On the next page, select any option underneath Branded Debit to populate the entire list. Expand Cardholder Information with the + symbol. Then, click Search Existing Cardholders . Search by Cardholder Reference Number , Employee number , or Last Name . Then, click Search . On the next page, click Load/Cancel Funds > enter the Load Amount and Load Message (optional) at the bottom of the screen. Then, click Submit . The funds will load in 15 minutes or less.

Q: How do I create a cardholder to assign an instant issue or order a personalized card?

On the iConnectData menu bar, select Manage > Branded Debit . On the next page, select any option underneath Branded Debit to populate the entire list. Expand Cardholder Information with the + symbol. Then, click Create Cardholder . On the next page, enter data in all fields with red asterisks (except Preferred Language). Then, click Submit . The next page displays Cardholder Information confirmation with the nine-digit reference number in the Cardholder Reference Number field. Click Assign Available Cards (add the 16-digit card number with no spaces or dashes) to link an instant issue card to an employee. Click Order New Card to order a personalized card.