Vendor: I am concerned about card acceptance fees. What can I do?
You: We understand how important it is to obtain the [...]
Vendor: How can I begin receiving payment notifications via email instead of mail?
You: You can enroll online to begin receiving payments via [...]
Vendor: If I have multiple invoices for payment, will a Mastercard account number be assigned to each invoice?
You: No. Each time we process payments, the system will [...]
Vendor: How will I be notified that a Comdata Mastercard payment has been assigned to the invoice?
You: You will receive the remittance advice via email or [...]
Vendor: Why do I have to run the card for the exact amount?
You: This is a security feature of the program.
Vendor: What charges will I incur by participating in the program?
You: This payment is processed like any other credit payment, [...]
Vendor: If the card number I entered does not work, what do I do?
You: Please confirm the card number you entered. Note: If [...]
Vendor: If I lose the card information, what do I do?
You: You can contact our AP (Accounts Payable) department to [...]
Vendor: What is the maximum number of allowable transactions that I can process on a card?
You: Typically, it is set at 1 but it can [...]
Vendor: What do I do with the remittance advice?
You: If you received the remittance advice via email, use [...]