Frequently asked questions about Comdata’s Digital Wallet product.
Who should I contact if I have more questions?
For other questions about using Digital Wallet, call the 1-800 [...]
I’m still seeing transaction on my cardholder’s account from a merchant even though they deleted their card from Digital Wallet. What should they do?
Even though a card is deleted, merchants can still process [...]
I disposed my phone, but forgot to delete my card from the Wallet Pay app. What should I do?
Contact your Comdata Account Manager. Also, always erase data from [...]
How do I dispute a transaction?
You can dispute transactions either through iConnectData or by contacting [...]
Will Apple Pay work with my OnRoad transactions?
Cardholders can use Apple Pay for their personal (Mastercard) OnRoad [...]
Will I receive prompting information for fuel transactions?
No. If your card is set up to prompt for [...]
My card was rejected upon attempting to add it to the wallet. What should I do?
There are several possible reasons listed below: A prevalent reason [...]
How do I remove a card from Apple Pay?
To remove a card from Digital Wallet, open your Wallet [...]
What are the steps to add a card to Apple Pay?
Open the Settings option on your Apple device. Then, select [...]
My mobile device did not respond when presented at the point-of-sale for payment. What should I do?
Ensure that Near Field Communication (NFC) is enabled on your [...]