My cardholder received a decline notification, but did not use their card. What does this mean?
Contact us immediately. This may be a case of fraudulent [...]
Is there a decline notification for every type of card decline?
Currently, cardholders will not receive decline notifications for every type [...]
Can cardholders reply to decline notifications?
No, there is no need for cardholders to respond to [...]
Are text messages sent as iMessages, short message service (SMS), or Multimedia Messaging Service (MMS)?
All text messages are sent as SMS.
Does this program apply to non-physical MasterCard cards (virtual cards, ghost cards)?
No, this program only applies to the physical Mastercards (Purchasing, [...]
Can I enroll a card that is already compromised?
Only if you are already participating in the program and [...]
What if the cardholder is unable to respond to a suspicious activity or fraud alert?
Cardholders have one hour to respond to alerts. If the [...]
If a cardholder confirms fraud on a card, will a new card automatically be ordered?
No, you will need to order the replacement card through [...]
If a card is marked for suspicious activity, when will it be blocked?
Once a card is marked for suspicious activity, all subsequent [...]
What happens if I add a card to my cardholder’s mobile phone number?
The cardholder’s mobile number drives the Alerts and Notifications. Therefore, [...]