To update your mobile phone number, follow these instructions: Log in to the Driven for Comdata Mobile App. Select the Settings option. Select Update Mobile Phone . Enter and confirm the new mobile phone number. The cardholder will receive an email with a verification code. Enter the verification code.

FAQs Archive - Page 4 of 23 - Comdata Resource Center

Q: Can I use Face ID/Touch ID with MFA?

Yes, you can use Face ID/Touch ID with MFA. If you enable Face ID/Touch ID, you will be able to skip entering an MFA code upon login.

Q: Unlock Card for Fuel Purchase

Tap and hold the OneClick icon of the card you want to unlock for fueling. On the prompting screen , enter the same information you would normally input at the pump’s point-of-sale (POS) device. ⚠️ Note: The POS device at the pump may still ask for this information again. If it does, press Continue . Tap the camera icon to scan your vehicle’s unit number . Verify that the scanned number matches your vehicle’s correct unit number. Tap Finish Unlocking . If all information is correct, you’ll be redirected to the Home screen , and your card will now show as unlocked and ready to use . If there’s an error, check the onscreen error codes to troubleshoot and correct the prompting information.

Q: Is Cash Wallet available for non-US-issued cards?

No, at this time, Cash Wallet is only available for US-issued cards. If you have additional questions about Cash Wallet or any other feature of the Comdata MasterCard Multi-Card, contact a Customer Relations Representative. You can also find product information online in the Comdata Resource Center in ICD ( https://w6.iconnectdata.com/Login > Help > Resource Center ).

Q: What are the restrictions on Cash Wallet?

Cash Wallet is a credit product that cannot be used with prepaid accounts. It does not allow MAESTRO POS debits, manual direct deposits, or Comchek drafts.

Q: Can I set up limits on a cardholder’s Cash Wallet withdrawals?

No, once funds are loaded, the cardholder can withdraw any amount up to the full loaded balance in their Cash Wallet. Withdrawals will be subject to any limits applicable at the specific ATM location.

Q: Which ATMs are covered?

Cash Wallet withdrawals can be made from all ATMs within the MasterCard Cirrus network.

Can I use Face ID/Touch ID with MFA?

Yes, you can use Face ID/Touch ID with MFA. If [...]

By Kristy Davis|2025-11-13T15:02:31+00:00November 13th, 2025|MFA|Comments Off

Unlock Card for Fuel Purchase

Tap and hold the OneClick icon of the card [...]

By Kristy Davis|2025-07-15T13:33:36+00:00July 15th, 2025|App How To|Comments Off

Update Mobile Phone

To update your mobile phone number, follow these instructions: Log [...]

By Kristy Davis|2025-06-09T14:51:04+00:00June 9th, 2025|App How To|Comments Off

Is Cash Wallet available for non-US-issued cards?

No, at this time, Cash Wallet is only available for [...]

By Kristy Davis|2025-05-12T17:22:12+00:00May 12th, 2025|Cash Wallet|Comments Off

How can I activate the Cash Wallet feature?

Comdata MasterCard customers can contact their sales representative to activate [...]

By Kristy Davis|2025-05-12T17:21:04+00:00May 12th, 2025|Cash Wallet|Comments Off

What are the restrictions on Cash Wallet?

Cash Wallet is a credit product that cannot be used [...]

By Kristy Davis|2025-05-12T17:19:33+00:00May 12th, 2025|Cash Wallet|Comments Off

Can I remove unused funds from the Cash Wallet?

Yes, a card program administrator can subtract funds from a [...]

By Kristy Davis|2025-05-12T17:18:10+00:00May 12th, 2025|Cash Wallet|Comments Off

Can I set up limits on a cardholder’s Cash Wallet withdrawals?

No, once funds are loaded, the cardholder can withdraw any [...]

By Kristy Davis|2025-05-12T17:17:03+00:00May 12th, 2025|Cash Wallet|Comments Off

Which ATMs are covered?

Cash Wallet withdrawals can be made from all ATMs within [...]

By Kristy Davis|2025-05-12T17:14:29+00:00May 12th, 2025|Cash Wallet|Comments Off

How does the direct deposit option work?

Only automatic direct deposits can be used with Cash Wallet. [...]

By Kristy Davis|2025-05-12T17:13:01+00:00May 12th, 2025|Cash Wallet|Comments Off