What are Alerts and Notifications?
As part of your Comdata Mastercard program, you receive the benefit of text alerts and notifications to protect yourself and your company from fraud. The Alerts and Notifications (A&N) program was designed with the business traveler in mind. Staying aware of fraudulent activity and having the means to combat it helps travelers stay safe and secure while on the road or in the air.
If Comdata’s risk system identifies a suspicious transaction, the cardholder will receive an alert via text message. Your cardholder can reply confirming whether or not the transaction was fraud. If they confirm fraud, the card will go into a locked-down state and each additional transaction will be declined. However, the cardholder will receive a text message with each declined transaction allowing them to override the declined authorization. If overridden, they can swipe their card again and continue the transaction as normal. If the cardholder receives a declined alert they don’t recognize, there’s no need to respond as the transaction was not authorized.
In addition, cardholders can also receive a text message if their card is declined for non-fraudulent reasons, such as a PIN/ID number being entered incorrectly. In these cases, the cardholder can correct the error and rerun the transaction. Contact a Comdata Representative to set up your account for access to A&N today.
Anyone that travels for business with a Comdata Mastercard, such as sales people, marketing associates, and over-the-road truck drivers.
Key benefits include:
- Ability to confirm, deny, or override transactions right from your mobile device.
- Availability of Alerts and Notifications in the US and Canada.
- Convenience of continuing to use your card even if it has been compromised.
- No additional charge other than standard data and text rates from your mobile phone provider.
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