What are Alerts and Notifications?
As part of your Comdata fuel card program, you receive the benefit of text alerts and notifications to protect yourself and your company from fraud. The Alerts and Notifications (A&N) program was designed with the business traveler in mind. Staying aware of fraudulent activity and having the means to combat it helps travelers stay safe and secure while on the road.
If Comdata’s risk system identifies a suspicious transaction, the driver will receive an alert via text message. Your driver can reply confirming whether or not the transaction was fraud. If they confirm fraud, the card will go into a locked-down state and each additional transaction will be declined. However, the driver will receive a text message with each declined transaction allowing them to override the declined authorization. If overridden, they can swipe their card again and continue the transaction as normal. If the driver receives a declined alert they don’t recognize, there’s no need to respond as the transaction was not authorized.
In addition, drivers can also receive a text message if their card is declined for non-fraudulent reasons, such as a PIN/ID number being entered incorrectly. In these cases, the driver can correct the error and rerun the transaction again. Contact a Comdata Representative to set up your account for access to A&N today.
Anyone that travels with a Comdata fuel card, such as over-the-road drivers, owner operators, and carriers.
Key benefits include:
- Ability to confirm, deny, or override transactions right from your mobile device.
- Availability of Alerts and Notifications in the US and Canada.
- Convenience of continuing to use your card even if it has been compromised.
- No additional charge other than standard data and text rates from your mobile phone provider.
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