Comdata is the provider of your company’s Mastercard. As part of our offering, we provide Comdata Alerts and Notifications, a text alert service designed to help you avoid the risks of card identity theft and fraud, which can cost your company money.
Your company’s OnRoad Mastercard Administrator will sign up your company for the program and then you will receive an enrollment email. Follow the instructions in the email to confirm your participation. Once enrolled, you will receive text message alerts each time Comdata’s risk management system identifies a suspicious transaction on your OnRoad Mastercard. Then, you can reply to the message and mark it as fraud or legitimate.
If you identify a transaction as fraudulent, each additional transaction will be declined.
However, you will receive a text message with each declined transaction allowing you to override the declined authorization. If you override, you can swipe your card again and continue the transaction as normal, only if the transaction is for the same amount and from the same merchant. If you receive a declined transaction you don’t recognize, there is no need to respond as the transaction was not authorized.
This is very beneficial, as you can continue using your card even if the card number is
compromised.
Standard data and text rates do apply. However, you will only receive text messages in the event that a suspicious transaction is identified or to notify you of confirmed fraud.
We strongly encourage you to remain enrolled in the program to protect yourself and your company from credit card fraud. However, if you wish to unsubscribe, reply STOP to any text message you receive from the program.
Functionality outside of the United States is dependent on your mobile phone carrier and your type of device. Alerts and Notifications will function outside of the U.S. in most cases, but is not always guaranteed.
For questions about your enrollment, contact your company’s fuel card Administrator. For other questions about using your card, call the 1-800 number located on the back of your card.
See Types of Alerts and Notifications for more information.