FAQs Archive - Page 8 of 23 - Comdata Resource Center

Q: I just received my welcome email. Why does it show my account had a zero balance when I loaded funds during the application process?

You're prompted to enter a payment method and the amount you'd like to fund initially during the Connect Card application process. That said, the initial payment is processed on the back end and not processed until the account is set up. If there are no funds when the payment is processed, the initial payment will fail, resulting in a discrepancy in the welcome email. If the initial amount is processed correctly, you should be able to see that balance when you log in. You can still log in and manually fund the account if that fails.

Q: How many email addresses can be added to one card?

You can have up to 5 emails for users in the Driven for Comdata mobile app.

Q: Why is my pre-funding limit lower than initially advertised?

The daily funding limits are a minimum of $100 to a maximum of $3000 for Credit/Debit funding or a minimum of $100 to $9999 for ACH funding.

Q: What types of cards can be used to fund the account?

We accept all major card logos to fund your account, including Visa, Mastercard, Discover, and Amex. Please note that we do NOT accept cards outside of the United States. You cannot fund your account using Comdata cards (i.e., Proprietary Cards, OnRoad Mastercards, etc.) or prepaid gift cards.

Q: Why am I receiving an address match error when funding my account?

When saving a debit/credit card in your payment methods to fund your account, the address associated with the card must match the Business Address or the Business Owner Address on file.

Q: View Payment History in ICD

Log into iConnectData and press Payment Center , then Fund my Account . Select Payment History on the left-hand side. Using the Account drop-down, select the appropriate account . Note: If there is only one account, the system will default to it. Once an account is selected, the Payment History will appear.

How do I dispute a transaction?

Please contact Cardholder Services at 1-800-741-3939. Our service team can [...]

By Kristy Davis|2024-08-09T17:01:54+00:00August 9th, 2024|OnRoad FAQs|Comments Off

Add/delete a cardholder’s email address in ICD

1. Log into iConnectData and select Manage > Card Maintenance. [...]

By Kristy Davis|2024-05-03T15:29:49+00:00May 3rd, 2024|Connect Card Admin HowTos|Comments Off

Add Debit/Credit Card As Payment Method

1. Log into iConnectData, press Payment Center, and then Fund [...]

By Kristy Davis|2024-04-24T20:48:54+00:00April 16th, 2024|Connect Card Admin HowTos|Comments Off

I just received my welcome email. Why does it show my account had a zero balance when I loaded funds during the application process?

You're prompted to enter a payment method and the amount [...]

By Kristy Davis|2024-04-16T11:49:48+00:00April 16th, 2024|Connect Card Admin FAQs|Comments Off

How many email addresses can be added to one card?

You can have up to 5 emails for users in [...]

By Kristy Davis|2024-04-16T11:47:25+00:00April 16th, 2024|Connect Card Admin FAQs|Comments Off

Why is my pre-funding limit lower than initially advertised?

The daily funding limits are a minimum of $100 to [...]

By Kristy Davis|2024-03-22T16:52:59+00:00March 22nd, 2024|Connect Card Admin FAQs|Comments Off

What types of cards can be used to fund the account?

We accept all major card logos to fund your account, [...]

By Kristy Davis|2024-03-22T16:48:30+00:00March 22nd, 2024|Connect Card Admin FAQs|Comments Off

Why am I receiving an address match error when funding my account?

When saving a debit/credit card in your payment methods to [...]

By Kristy Davis|2024-03-22T16:29:13+00:00March 22nd, 2024|Connect Card Admin FAQs|Comments Off

What can cardholders access on the app?

Cardholders may only access the remaining purchasing limit and our [...]

By Kristy Davis|2024-03-22T16:12:34+00:00March 22nd, 2024|Connect Card Admin FAQs|Comments Off

View Payment History in ICD

Log into iConnectData and press Payment Center, then Fund my [...]

By Kristy Davis|2024-03-22T15:42:17+00:00March 22nd, 2024|Connect Card Admin HowTos|Comments Off