FAQs Archive - Page 18 of 23 - Comdata Resource Center

Q: How can the OnRoad Card help my business?

By using the OnRoad card, you provide drivers with access to millions of Mastercard locations nationwide with zero transaction fees. This level of universal acceptance removes many restrictions of traditional fuel cards in the past. Additional benefits of the OnRoad Card include: Management of company and driver funds consolidated onto a single card solution. Surcharge-free ATM transactions at Allpoint and Cirrus ATMs. Real-time reports and tracking of purchases conducted on the proprietary side of the card.

Q: Can I make ATM withdrawals using my card?

Yes. Your card can be used to withdraw funds at over 1 million ATMs worldwide that are branded with the Cirrus® or Maestro® brands

Q: I'm still seeing transaction on my cardholder's account from a merchant even though they deleted their card from Digital Wallet. What should they do?

Even though a card is deleted, merchants can still process any outstanding partial or recurring payments. However, new cardholder-initiated payments will not be allowed.

Q: Will I receive prompting information for fuel transactions?

No. If your card is set up to prompt for an employee # or vehicle # when you swipe or dip your card, then Digital Wallet transactions will be declined. If you require fuel transactions to prompt for a specific Customer ID, do not enable Digital Wallet for those Customer IDs.

Q: How do I remove a card from Apple Pay?

To remove a card from Digital Wallet, open your Wallet & Apple Pay app, tap the card, then scroll down and tap Remove This Card . [fusion_alert type="custom" accent_color="#009fdf" background_color="#ffffff" border_size="" icon="fa-clipboard fas" text_align="" text_transform="" dismissable="" box_shadow="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset=""]Note: Expired cards are not automatically removed from your Digital Wallet. Please manually remove expired cards.[/fusion_alert]

How can the OnRoad Card help my business?

By using the OnRoad card, you provide drivers with access [...]

By Kristy Davis|2023-08-18T13:56:45+00:00May 31st, 2022|OnRoad Program Administrators|Comments Off

Can I make ATM withdrawals using my card?

Yes. Your card can be used to withdraw funds at [...]

By Kristy Davis|2024-03-11T21:44:37+00:00February 11th, 2022|OnRoad FAQs|Comments Off

Who should I contact if I have more questions?

For other questions about using Digital Wallet, call the 1-800 [...]

By Kristy Davis|2023-08-18T14:04:47+00:00June 14th, 2021|Digital Wallet|Comments Off

I’m still seeing transaction on my cardholder’s account from a merchant even though they deleted their card from Digital Wallet. What should they do?

Even though a card is deleted, merchants can still process [...]

By Kristy Davis|2023-08-18T14:09:07+00:00June 14th, 2021|Digital Wallet|Comments Off

I disposed my phone, but forgot to delete my card from the Wallet Pay app. What should I do?

Contact your Comdata Account Manager. Also, always erase data from [...]

By Kristy Davis|2023-08-18T14:10:43+00:00June 14th, 2021|Digital Wallet|Comments Off

How do I dispute a transaction?

You can dispute transactions either through iConnectData or by contacting [...]

By Kristy Davis|2023-08-18T14:11:20+00:00June 14th, 2021|Digital Wallet|Comments Off

Will Apple Pay work with my OnRoad transactions?

Cardholders can use Apple Pay for their personal (Mastercard) OnRoad [...]

By Kristy Davis|2023-08-18T14:11:48+00:00June 14th, 2021|Digital Wallet|Comments Off

Will I receive prompting information for fuel transactions?

No. If your card is set up to prompt for [...]

By Kristy Davis|2023-08-18T14:12:30+00:00June 14th, 2021|Digital Wallet|Comments Off

How do I remove a card from Apple Pay?

To remove a card from Digital Wallet, open your Wallet [...]

By Kristy Davis|2023-08-18T14:13:53+00:00June 14th, 2021|Digital Wallet|Comments Off

What are the steps to add a card to Apple Pay?

Open the Settings option on your Apple device. Then, select [...]

By Kristy Davis|2023-08-18T14:14:29+00:00June 14th, 2021|Digital Wallet|Comments Off