FAQs Archive - Comdata Resource Center

Q: Can I change my favorite card?

Yes. On the Wallet screen, select the card you would like to make your favorite. Click on Card Settings on your Wallet screen. Click on the Set As Favorite Card icon on the Card Setting screen, then follow the step-by-step instructions for the Set As Favorite Card option. Please Note: The heart in the top right corner of a card on your wallet screen indicates your favorite card. Your favorite card will always be the first card on your Wallet screen upon logging in, and any future P2P transfers will be loaded onto this card.

Q: Can I transfer money to someone else?

Yes. You can use your mobile app to transfer money to another person as long as they are a registered and active member of DRIVEN, Comchek Mobile, or Comdata OnRoad network and have a valid Username. They will need to provide you with their Username to complete the transfer. Click on the Transfer icon at the bottom of any screen within the mobile app , then follow the step-by-step instructions for the P2P Transfer option .

Q: Can I change my card’s nickname?

Yes. On the Wallet screen, select the card you want to change the nickname. Click on Card Settings on your Wallet screen. Click on the Change Nickname icon on the Card Setting screen, then follow the step-by-step instructions for the Change Nickname option. Please Note: Your card’s nickname is only an indicator for you to identify your cards from within the mobile app. The nickname will not be used on other documents related to your card.

Q: Can I remove a card from my account?

Yes. On the Wallet screen, select the card you would like to remove. Click on Card Settings on your Wallet screen. Click on the Remove Card icon on the Card Setting screen, then follow the step-by-step instructions for the Remove Card option. Please Note: This action only removes the card from your account. It does not affect any other card related actions. You will still be able to use the card as usual outside of the mobile app. You can always add your card back to your account at any time.

Q: How do I add a card to my account?

On the Wallet screen, simply click on the Add New Card icon, then follow the step-by-step instructions for the Add New Card option. Please Note : The maximum number of cards you can add to your account at this time is three (3). Any card that has been added to your account can be removed from your account at any time.

Q: Is there a customer support number with the OnRoad Card?

Drivers can always call the toll-free number on the back of their card for more information.

Q: What information is embossed on the OnRoad card?

This is up to your choosing during account setup. The standard embossment is to place the driver’s name and company name on the card along with the full card number. If you don’t want the company name to display, inform your account representative.

Can I change my favorite card?

Yes. On the Wallet screen, select the card you would [...]

By Kristy Davis|2022-10-24T12:17:29+00:00October 24th, 2022|Driven Mobile App|Comments Off

Can I transfer money to someone else?

Yes. You can use your mobile app to transfer money [...]

By Kristy Davis|2022-10-24T12:20:33+00:00October 24th, 2022|Driven Mobile App|Comments Off

Can I change my card’s nickname?

Yes. On the Wallet screen, select the card you want [...]

By Kristy Davis|2022-10-24T12:17:54+00:00October 21st, 2022|Driven Mobile App|Comments Off

Can I remove a card from my account?

Yes. On the Wallet screen, select the card you would [...]

By Kristy Davis|2022-10-24T12:18:38+00:00October 21st, 2022|Driven Mobile App|Comments Off

How do I reset/change my PIN?

You can reset your card’s 4-digit PIN within the mobile [...]

By Kristy Davis|2022-10-21T14:17:42+00:00October 21st, 2022|Driven Mobile App|Comments Off

How do I add a card to my account?

On the Wallet screen, simply click on the Add New [...]

By Kristy Davis|2022-10-21T14:20:14+00:00October 21st, 2022|Driven Mobile App|Comments Off

Who can I contact for help?

For assistance with your account, please contact our Cardholder Services [...]

By Kristy Davis|2022-06-30T14:47:05+00:00June 30th, 2022|Driven Mobile App|Comments Off

Is there a customer support number with the OnRoad Card?

Drivers can always call the toll-free number on the back [...]

By Kristy Davis|2022-06-09T14:33:00+00:00June 6th, 2022|OnRoad Program Administrators|Comments Off

Can drivers access detailed transaction information with the OnRoad Card?

Yes, drivers can view their detailed transactions at www.cardholder.comdata.com. This [...]

By Kristy Davis|2022-06-09T14:25:42+00:00June 1st, 2022|OnRoad Program Administrators|Comments Off

What information is embossed on the OnRoad card?

This is up to your choosing during account setup. The [...]

By Kristy Davis|2022-06-09T14:35:43+00:00June 1st, 2022|OnRoad Program Administrators|Comments Off