FAQs Archive - Comdata Resource Center

Q: Is there a charge to participate in Alerts and Notifications?

Standard data and text rates do apply. However, you will only receive text messages in the event that a suspicious transaction is identified or to notify you of confirmed fraud.

Q: Am I still able to use the existing CIP process?

Yes, the existing CIP process is still available to all Administrators. How to: Driver provides required info to admin (first name, last name, full address, SSN, date of birth, payroll or non-payroll, employee ID) Admin can provide information to Comdata via: Log in to iConnectData and enter driver information Send information via web services Send information via real-time update Send information to Comdata via PS14 Call into customer service for assistance – call the number on the back of your card

Q: If I get a new card, will I have to complete Self-Service CIP again?

The CIP record is tied to the cardholder’s DRIVEN FOR COMDATA™ app account, not the card. If the cardholder receives a new card for any reason (i.e. replacement card or move jobs), there is no need to pass CIP. The new card can be added to the cardholder’s existing DRIVEN FOR COMDATA™ account and the account’s CIP record will be loaded onto the new card. Note: If a cardholder’s DRIVEN FOR COMDATA™ account is deleted, the cardholder will need to reapply for CIP

Why is my company sending me a text about my Comdata Mastercard?

Comdata is the provider of your company’s Mastercard. As part [...]

By Kristy Davis|2023-09-29T15:35:07+00:00September 29th, 2023|Alerts & Notifications for OnRoad Cardholders|Comments Off

Who should I contact if I have more questions?

For questions about your enrollment, contact your company’s fuel card [...]

By Kristy Davis|2023-09-20T21:08:39+00:00September 20th, 2023|Alerts & Notifications for OnRoad Cardholders|Comments Off

Can I use the program if I travel internationally?

Functionality outside of the United States is dependent on your [...]

By Kristy Davis|2023-09-20T21:07:19+00:00September 20th, 2023|Alerts & Notifications for OnRoad Cardholders|Comments Off

What if I want to unsubscribe from the program?

We strongly encourage you to remain enrolled in the program [...]

By Kristy Davis|2023-09-20T21:04:08+00:00September 20th, 2023|Alerts & Notifications for OnRoad Cardholders|Comments Off

Is there a charge to participate in Alerts and Notifications?

Standard data and text rates do apply. However, you will [...]

By Kristy Davis|2023-09-20T21:04:31+00:00September 20th, 2023|Alerts & Notifications for OnRoad Cardholders|Comments Off

How does Alerts and Notifications for OnRoad work?

Your company’s OnRoad Mastercard Administrator will sign up your company [...]

By Kristy Davis|2023-09-20T20:26:30+00:00September 20th, 2023|Alerts & Notifications for OnRoad Cardholders|Comments Off

Am I still able to use the existing CIP process?

Yes, the existing CIP process is still available to all [...]

By Kristy Davis|2023-09-19T15:22:04+00:00September 19th, 2023|Self-CIP|Comments Off

If I get a new card, will I have to complete Self-Service CIP again?

The CIP record is tied to the cardholder’s DRIVEN FOR [...]

By Kristy Davis|2023-09-19T14:37:47+00:00September 19th, 2023|Self-CIP|Comments Off

What happens if a cardholder fails Self-Service CIP? How many times can they resubmit their CIP information?

The cardholder will be notified if their application was rejected [...]

By Kristy Davis|2023-09-19T14:36:17+00:00September 19th, 2023|Self-CIP|Comments Off

What causes a Self-Service CIP application to enter compliance review?

Businesses that are required to include multiple entities on their [...]

By Kristy Davis|2023-09-19T14:34:03+00:00September 19th, 2023|Self-CIP|Comments Off