MFA is an extra layer of security for your account. This requires additional login steps to verify your identity. For example, in addition to signing in with a password, a user will need to provide a six-digit code that is sent to their mobile device via text.
Why are we requiring MFA?Kristy Davis2024-01-02T14:22:27+00:00
MFA provides another layer of security and helps in protecting your DRIVEN FOR COMDATA account from fraudulent or malicious activities by other parties. MFA assists in ensuring that you are the one who is actually logging into your account.
Who is impacted by MFA?Kristy Davis2024-01-02T17:14:11+00:00
When MFA becomes available for your account, you must enroll your mobile phone as a factor. After logging into the app, you’ll be taken through the enrollment process. You will receive an email with a one-time-use numeric code to be entered into the space provided in the app. Once you have confirmed the email code, enter your mobile phone number to receive a text message with a one-time-use numeric code, which will be entered in the space provided in the app. Once done, your enrollment is complete!
What do I do if I do not have access to the MFA email address on my account?Kristy Davis2024-01-02T17:17:44+00:00
If you have access to your old phone number:
Once you log in to the Driven app, go to Settings and select “Change Phone Number.” Follow the screen instructions to change your phone number.
If you do not have access to your old phone number:
Please contact customer support by calling the phone number on the back of your card for assistance. Customer support will be able to help you reset your MFA enrollment factors.