Driven Mobile App How To’s
- Click Add New Card on the home screen
- Enter card details
- Card Number
- Card Nickname (i.e., identifies card if multiple cards are added)
- Check the box to Set card as favorite (optional – determines if this card receives Peer-to-Peer transfers)
- Click Submit
- Click Card Settings from the wallet screen
- Select Remove Card from the available options
- Confirm that you want to remove the card by clicking Remove Card on the next screen
- Click OK on the Card Removed pop-up message
- Click Card Settings on the wallet screen
- Select Change Nickname from the from the available options
- Enter the new Nickname details
- Card Nickname (i.e., identifies card if multiple cards are added)
- Click Submit
- Click OK on the Nickname Changed pop-up message
- Click Card Settings on the wallet screen
- Select Set New PIN from the available options
- Enter the required information
- SSN or EIN
- Exp Date
- Security Code
- New PIN
- Confirm New PIN
- Click Set PIN
- Click OK on the New PIN Set pop-up message
- Click Transfer
- Select Bank Transfer
- Select which card to transfer money from
- Enter the amount of money to transfer
- Click Review
- Click Confirm Transfer
Note: If no value displays in the ‘To:’ line, the user must add a Bank Account for the selected card prior to initiating a Bank Transfer
- Click Transfer
- Select P2P Transfer
- Select which card to transfer money from
- Enter the username of the user you are sending money to
- Enter the amount of money to transfer
- If needed, add a note to the receiver about the transfer
- Click Review
- Click Confirm Transfer
- Click Transfer
- Select Create Comchek
- Select which card to transfer money from
- Enter the Comchek Draft number and confirm the number
- Enter the amount of money to transfer
- Click Review
- Click Confirm Transfer
- Click Transfer
- Select Express Code
- Select which card to transfer money to
- Enter Code
- Click Transfer
Note: You can check the balance of an express code by clicking Check Balance. - You may be prompted to provide additional information depending on the express code. You may need to enter a Trip Number, Driver Number, Unit Number, or Payee Name.
- Click Confirm Transfer
We’ve made it easy to see card activity within the app; it’s on the wallet screen! To see more activity, click Activity.
- Click on the icon with two initials in the top right corner of any screen.
- Click Reset Password
- Click Send Email
- Click on the icon with two initials in the top right corner of any screen.
- Click Update Email Address
- Enter New Email Address
- Confirm New Email Address
- Click Update Email Address
- Click on the icon with two initials in the top right corner of any screen.
- Click Bank Account(s)
- Select the card to change the bank account associated with it
- Enter Bank Account Number
- Confirm Bank Account Number
- Enter the Routing Number
- Confirm the Routing Number
- Select what Type of Account it is
- Check the box for “I certify that I am the owner or an authorized user of this account.”
- Click Change Bank Account
- Click Accept
- Click OK
Note: it may take 7-10 business days to complete the setup of a new bank account
- Click on the Icon with two initials in the top right corner of any screen
- Click Settings
- Slide the toggle to the right to Enable Face ID Login or Enable Touch ID Login (only one option appears depending on the capabilities of the user’s phone)
Note: The toggle will turn green when the feature is enabled.