Driven Mobile App FAQs

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Driven Mobile App FAQs2022-04-25T17:48:41+00:00
Who can I contact for help?2022-06-30T14:47:05+00:00

For assistance with your account, please contact our Cardholder Services team at either of the numbers below:

  • For Comdata OnRoad cardholders, call 1-866-288-9990 and follow the voice prompts.
  • For Comchek cardholders, call 1-855-737-6849 and follow the voice prompts.

You will need your card number when calling.

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What types of purchases can I make?2022-05-16T11:52:26+00:00

One of the major advantages of the Comdata OnRoad and Comchek cards is that you can make purchases anywhere Mastercard® and Maestro® cards are accepted (both in-store and online).  Your card works much like the debit card that is connected to your bank account – you can only make purchases that are less than or equal to the available balance on your card.  The available balance on your card is always visible on the home screen of your mobile app. 

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Can I make ATM withdrawals using my card?2022-02-11T17:19:20+00:00

Yes.  Your card can be used to withdraw funds at over 1 million ATMs worldwide that are branded with the Cirrus® or Maestro® brands 

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Can I transfer money to someone else?2022-05-16T11:55:43+00:00

Yes. You can use your mobile app to transfer money to another person as long as they are a registered and active member of DRIVEN, Comchek Mobile, or Comdata OnRoad network and have a valid User Name. They will need to provide you with their User Name to complete the transfer.  Click on the Transfer icon at the bottom of any screen within the mobile app, then follow the step-by-step instructions for the P2P Transfer option. 

 

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Can I transfer money from my card to my bank account?2022-02-15T18:43:21+00:00

Yes.  By clicking the Transfer icon at the bottom of any screen within the mobile app, you can initiate and complete a manual direct deposit to your assigned personal bank account in accordance with your cardholder terms and conditions less any appropriate fees.  

Before completing this process for the first time, you will be required to link a bank account to your card. Your bank account information can be added or changed within the My Account screen which is accessed by clicking the icon with your initials in the upper right corner of any screen within the mobile app.  You will need bank’s ABA routing number and your Bank Account Number to proceed with the setup process.  

Please Note:  The Pre-Note process to link your bank account to your card can take between 7 to 10 business days.  

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Can I register a Comchek using the mobile app?2022-05-16T11:59:27+00:00

Yes. By clicking the Transfer icon at the bottom of any screen within the mobile app, you can register a Comchek draft issued by the same company that issued your Comdata OnRoad card in an amount up to your available balance, less any appropriate fees. 

You will need the draft number located at the top of the paper Comchek you are looking to register to complete the process.  Click on the Transfer icon at the bottom of any screen within the mobile app, then follow the step-by-step instructions for the Create Comchek option. 

 

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How do I reset/change my PIN? 2022-02-11T17:22:38+00:00

You can reset your card’s 4-digit PIN within the mobile app or by contacting our Cardholder Services team.   

To reset your card’s PIN within the mobile app, go to the Home screen and click on the three dots in the upper right corner of the card. Several menu options for the selected card will appear.  Click on the “Change PIN” option, then follow the step-by-step instructions. 

To reset your PIN by through our Cardholder Services team, call 1-855-737-6849.  Once this first call has occurred, you must then call one of the numbers below and follow the prompts to complete the reset process: 

  • For Comdata OnRoad cardholders, call 1-866-288-9990 and follow the voice prompts. 
  • For Comchek cardholders, call 1-800-741-6060 and follow the voice prompts. 
  • For instructions in Spanish, call 1-800-226-3914 and follow the voice prompts.  

 

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What do I do if my card is lost/stolen?2022-02-11T17:10:56+00:00

Upon discovering that your Comdata Card is missing or damaged, you should immediately contact Cardholder Services at 1-855-737-6849 so that your card can be blocked and a replacement card can be ordered. 

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How do I dispute a transaction? 2022-02-11T17:25:42+00:00

Please contact Cardholder Services at 1-855-737-6849. Our service team can help you to initiate the dispute process. 

 

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How do I add a card to my account?2022-02-15T18:38:24+00:00

On the Home screen, simply click on the Add a new card icon, then follow the step-by-step instructions for the Add a new card option.

Please Note: The maximum number of cards you can add to your account at this time is three (3). Any card that has been added to your account can be removed from your account at any time.

 

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Can I remove a card from my account?2022-02-15T18:38:01+00:00

Yes. On the Home screen, select the card you would like to remove. Navigate to the Card Settings screen by clicking the three vertical dots on your selected card on your Home screen. Click on the Remove Card icon on the Card Setting screen, then follow the step-by-step instructions for the Remove Card option.

Please Note: This action only removes the card from your account. It does not affect any other card related actions. You will still be able to use the card as usual outside of the mobile app. You can always add your card back to your account at any time.

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Can I change my card’s nickname?2022-02-15T18:37:10+00:00

Yes. On the Home screen, select the card you would like to change the nickname. Navigate to the Card Settings screen by clicking the three vertical dots on your selected card on your Home screen. Click on the Change Nickname icon on the Card Setting screen, then follow the step-by-step instructions for the Change Nickname option.

Please Note: Your card’s nickname is only an indicator for you to identify your cards from within the mobile app. The nickname will not be used on any other documents related to your card.

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Can I change my favorite card?2022-02-15T18:35:48+00:00

Yes. On the Home screen, select the card you would like to make your favorite. Navigate to the Card Settings screen by clicking the three vertical dots on your selected card on your home screen. Click on the Set As Favorite Card icon on the Card Setting screen, then follow the step-by-step instructions for the Set As Favorite Card option.

Please Note: The bookmark indicates your favorite card on a card on your Home screen. Your favorite card will always be the first card on your Home screen upon logging in, and any future P2P transfers will be loaded onto this card.

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