Who can I call for resolving issues or more program information?
Call the CAT Scale Help Desk at 1-877-228-7225 for CAT [...]
Are there any other features?
Yes, as an add-on, CAT Scale offers the following features [...]
What is the CAT Scale Guarantee?
CAT Scale guarantees that weights will always be accurate. See [...]
Can drivers reweigh their vehicle if the initial weigh fails?
Yes, reweighs are permitted only under the following conditions: Same [...]
Why do I need to provide a cardholder’s phone number during registration?
The phone number is part of the cardholder profile and [...]
Can drivers reset their user ID and password on Weigh My Truck?
There is a Lost your Password? link on the Weigh [...]
If my driver does not have a smartphone, can they still participate?
The Weigh My Truck mobile app requires a smartphone. However, [...]
How many CAT Scale locations are available?
There are over 1,650 CAT Scale locations in the US [...]
Will my billing change?
Previously, invoices displayed the merchant location for CAT Scale transactions, [...]
How will I be billed?
CAT Scale transactions will display on your existing fuel invoices, [...]