What happens if a cardholder fails Self-Service CIP? How many times can they resubmit their CIP information?

The cardholder will be notified if their application was rejected or needs further review by the compliance team. Both are shown instantaneously in the DRIVEN FOR COMDATA™ app. If the cardholder was rejected: They will be able to edit the CIP information originally provided and resubmit it. The cardholder will be able to resubmit with up to 5 failed attempts allowed in a
24-hour period.

If the cardholder is under review: The application goes into a pending status and the compliance team will review for approval. The review process may take up to 7 business days.
The cardholder will get an email from the compliance team with results when the review has been completed.

If compliance rejects the CIP information provided, the application enters a rejected status with feedback about the rejection. The cardholder can resubmit CIP information with up to 5 failed attempts allowed in a 24-hour period.