Click on the Settings option on the navigation bar at the bottom of any screen. Click Update Email Address Enter New Email Address Confirm New Email Address Click Update Email Address

FAQs Archive - Page 8 of 23 - Comdata Resource Center

Q: Who can help me with my card?

For assistance with your account, please get in touch with our Cardholder Services team at either of the numbers below: Call 1-800-741-6060 and follow the voice prompts. For Spanish cardholders, call 1-800-266-3914 and follow the voice prompts. You will need your card number when calling.

Q: Why is my pre-funding limit lower than initially advertised?

The daily funding limits are a minimum of $100 to a maximum of $3000 for Credit/Debit funding or a minimum of $100 to $9999 for ACH funding.

Q: What types of cards can be used to fund the account?

We accept all major card logos to fund your account, including Visa, Mastercard, Discover, and Amex. Please note that we do NOT accept cards outside of the United States. You cannot fund your account using Comdata cards (i.e., Proprietary Cards, OnRoad Mastercards, etc.) or prepaid gift cards.

Q: Why am I receiving an address match error when funding my account?

When saving a debit/credit card in your payment methods to fund your account, the address associated with the card must match the Business Address or the Business Owner Address on file.

Q: View Payment History in ICD

Log into iConnectData and press Payment Center , then Fund my Account . Select Payment History on the left-hand side. Using the Account drop-down, select the appropriate account . Note: If there is only one account, the system will default to it. Once an account is selected, the Payment History will appear.

Q: Is there any educational material with the card?

Your card will be delivered in an envelope that contains many educational materials, such as instructions on activating your card, setting up a PIN, registering for cardholder web, and much more.

Who can help me with my card?

For assistance with your account, please get in touch with [...]

By Kristy Davis|2024-04-10T18:13:18+00:00April 10th, 2024|Connect Card FAQs, Prop FAQs|Comments Off

What do I do if my card is lost/stolen?

Upon discovering that your Comdata Card is missing or damaged, [...]

By Kristy Davis|2024-04-10T18:19:45+00:00April 10th, 2024|Connect Card FAQs, Prop FAQs|Comments Off

Why is my pre-funding limit lower than initially advertised?

The daily funding limits are a minimum of $100 to [...]

By Kristy Davis|2024-03-22T16:52:59+00:00March 22nd, 2024|Connect Card Admin FAQs|Comments Off

What types of cards can be used to fund the account?

We accept all major card logos to fund your account, [...]

By Kristy Davis|2024-03-22T16:48:30+00:00March 22nd, 2024|Connect Card Admin FAQs|Comments Off

Why am I receiving an address match error when funding my account?

When saving a debit/credit card in your payment methods to [...]

By Kristy Davis|2024-03-22T16:29:13+00:00March 22nd, 2024|Connect Card Admin FAQs|Comments Off

What can cardholders access on the app?

Cardholders may only access the remaining purchasing limit and our [...]

By Kristy Davis|2024-03-22T16:12:34+00:00March 22nd, 2024|Connect Card Admin FAQs|Comments Off

View Payment History in ICD

Log into iConnectData and press Payment Center, then Fund my [...]

By Kristy Davis|2024-03-22T15:42:17+00:00March 22nd, 2024|Connect Card Admin HowTos|Comments Off

Add a Bank Account As Payment Method

Log in to iConnectData, press Payment Center, and then Fund [...]

By Kristy Davis|2024-08-12T12:10:53+00:00March 22nd, 2024|Comments Off

Is there any educational material with the card?

Your card will be delivered in an envelope that contains [...]

By Kristy Davis|2024-03-12T14:25:38+00:00March 12th, 2024|OnRoad Cardholders/Drivers|Comments Off

Update Email Address

Click on the Settings option on the navigation bar at [...]

By Kristy Davis|2024-03-08T12:00:53+00:00March 8th, 2024|App How To|Comments Off