Welcome to Comdata App Help
1. Locate Comdata in the Apple or Google app store and install it.
2. Launch the app and tap Register on the login screen.
3. Choose the appropriate user type:
- Fleet Owner (Account Administrator who has NOT self-registered on Driven Web)
- Driver (Cardholder or Driver)
- Guest (For users exploring or inquiring about an account)
4. Fill out the registration form with your first name, last name, mobile phone number, and email address. Enter your Password and confirm your password, and then check the box to agree to the Terms and tap Submit.
5. If you selected Fleet Owner, you must also provide the ZIP/Postal Code (linked to billing address) and Account Number.
6. Verify Your Contact Information
- A verification code will be sent to your mobile phone via text message.
- Enter the code in the app to verify your phone number.
- A second verification code will be sent to your email address.
- Enter the email code in the app to complete verification.
To add your card to your wallet, follow these steps.
- Tap Already have a Comdata card? on the home screen.
- On the Add Card screen, enter the 10 digits or the full 16-digit card number.
- Note that the “camera” feature for automatically populating the card number is not compatible with proprietary cards only embossed with 10-digits.
- Choose Continue, enter a nickname for the cards, and select Add Card.
To remove the card from the wallet, follow these steps.
- Tap Card Settings at the bottom of the screen.
- Select Remove Card and confirm when prompted.
- A confirmation message will appear at the top of the screen.
To reset your password, follow these steps.
- Select Forgot Password on the login screen.
- Enter your login email address.
- You’ll receive a verification code via text message.
To change the cards’ nickname, follow these steps.
- Tap Card Settings located at the bottom of the screen.
- Select Change Card Nickname, then enter your desired card nickname.
- Click Update Card Nickname to save your changes.
- A confirmation message will be displayed at the top of the screen.
This feature needs to be enabled on the account before the cardholder can access it.
To use Voice Assist, follow these steps:
- Tap Voice Assist at the bottom of the screen.
- To ask a question, press and hold the microphone button.
The feature will not be available when the app is released, but in the future, cardholders will be able to receive notifications on the app.
Open your text messages, tap the search icon, and enter 65821 to check if this number is blocked.
If it is blocked, unblock it and try logging in again.
You are entering the incorrect email or password. If you need to reset your password, select the forgot password option on the login screen.
You will need to wait 30 minutes and try again. If you do not know your password, use the forgot password link to reset your password.
To change your name, follow these steps:
- Click on the user’s name.
- Enter the updated first and last names as required.
- Select Update Name to apply the changes.
To change your password after you have logged in to the app, follow these steps:
- Navigate to the settings menu and select Change Password.
- Enter your current password.
- Input your new password.
- Confirm your new password by entering it again.
- Click Change Password to complete the process.
Password Requirements:
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- At least 12 characters
- A lowercase letter
- An uppercase letter
- A number
- A symbol
- No parts of your username
- Password can’t be the same as your last 8 passwords
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What login preference would you like to change?
To change any of the login preferences, users must toggle the corresponding button:
- Enable Biometrics login allows users to log in using their face or fingerprint rather than entering a password and verification code.
- Saving the username lets users bypass entering it on the login screen and only requires them to input their password.
- Remember this device enables users to enter their password and bypass the multi-factor authentication (MFA) code during the login process.
To change your phone number after you have logged in to the app, follow these steps:
- Navigate to the settings menu and select Change Phone.
- Enter your new mobile phone number in the designated field.
- A verification code will be sent via text message to the newly provided phone number.
To use a new email, you will need to delete your account and sign up again.
To delete your account in the mobile app and sign up again, follow these steps:
- In Settings, choose the option to delete a user.
- On the confirmation page, select the option to send a code.
- A verification code is sent to the user for entry.
Users will need to delete their access to the mobile app if they need to change their email address.
To share feedback on the mobile app, follow these steps:
- Navigate to the settings menu and select Share Feedback.
- Evaluate your experience and provide any additional comments.
- Click Submit to send your feedback.
This should not be used if you are having an issue or need support.
To find the Customer Service phone number, follow these steps:
- Navigate to the settings menu and select Help Center.
- To call Customer Service, select the phone number.
- To send an email to Customer Service, select the email address.
How To
For Merchant and Fuel Types, one option must be selected, but you can switch between merchant and fuel types.
- To reset the filters within an individual category (Brands, Amenities, or Maintenance), select the corresponding button to clear the desired filter.
- To remove all selected filters, choose the Clear Filter option.
- To reset the filters for brands, amenities, and maintenance, select Reset Filters within the map view.
To display your location on the map, you must enable Location Services on your device and then give location permission to the Comdata app from your phone’s Settings menu.
Depending on your phone type, Location Services may be a main menu item under Settings, a sub-menu item under Privacy or Security, or managed independently as a permission under the Apps section. Once you locate the appropriate menu, you can enable Location Services for the Comdata app and then restart it.
Stations offering the lowest fuel prices are marked with yellow PINs on the map.
If the lowest-priced station appears within a cluster, zoom in to view the exact fueling location.
Select the magnifying glass icon located in the lower right corner of the map view. Enter the destination’s city, street, or zip code in the search bar at the top, then click Search. We’ll show you results that closely match your search criteria.
Select a location either from the map or the nearby list found at the bottom of your screen. The station’s address, current fuel price, and available amenities will then be shown.
At the top of the screen, you’ll see five groups you can use to filter your search: merchant, fuel, brand, amenities, and maintenance. Choose a category, then select the options you want to use for filtering. Click Apply Filters. The mobile app will save those selections as your preferences and only display locations that match those criteria.
Merchant Types: Including truck stops, gas stations, convenience stores, lumper, and vehicle maintenance. These filters help users find specific types of sites.
Fuel types: including diesel, DEF, gas, CNG, and LNG. CNG and LNG are not currently available.
One type must be selected for each category, but users can switch types.
Brands include more options and brand logos.
Users will also see the store logo when searching for locations on the map. If a station is not branded, the pin will not display a logo.
Amenities include options such as parking, restaurants, and restrooms.
Maintenance: Includes filters for truck wash and truck repair.
FAQs
Sites with a black pin drop and price banner are locations where the Comdata card is accepted. Sites with yellow pin drops and price banners are offering the lowest fuel price.
A pin drop with a number is called a cluster. Zoom in on the map to see all the fueling locations in that area.
These buttons are called Quick Filters. Clicking one or more of them will immediately filter the map locations to show only the merchant types, fuel types, brands, amenities, or maintenance locations you selected.
Click the reset filters button to remove the filters on brands, amenities, and maintenance.
Yes. On the Map View screen, tap on a pin to display a pop-up at the bottom of the screen with information about that location. Close the location details before tapping another pin, and the information will update to reflect the new selection. To close the station information, select the ‘X’ icon.
Fuel prices shown in the app are based on data we receive from our partners. If the data is older than 24 hours, we hide the price for that location to make sure you’re not seeing outdated information.
Sometimes, we do not receive fuel prices from a location, or the prices we do receive are more than 24 hours old. When either event occurs, we will not display fuel prices for that location in the mobile app.
You’ll see a message on the Welcome Screen when a new app version is available for download. If the latest version is a minor upgrade, you can decide when and if you want to update your app. Occasionally, we may need to add new security enhancements. When the new version includes security updates, you must update your mobile app to protect your privacy.
Please ensure you enter the correct information when prompted by the fuel pump or register. If the card still does not work, please contact customer support at the number on the back of your card for more help.
Privacy Policy
Cardholder Terms and Conditions
- End User License Agreement
- To obtain a copy of your Cardholder Agreement and/or Fee Schedule, contact our Cardholder Services team by calling the number on the back of your card and requesting to speak with an agent.