Welcome to Mobile App Help
Multi-factor Authentication (MFA)
MFA is an extra layer of security for your account. This requires additional login steps to verify your identity. For example, in addition to signing in with a password, a user will need to provide a six-digit code that is sent to their mobile device via text.
MFA provides another layer of security and helps in protecting your DRIVEN FOR COMDATA account from fraudulent or malicious activities by other parties. MFA assists in ensuring that you are the one who is actually logging into your account.
MFA is required for all DRIVEN FOR COMDATA account holders.
When MFA becomes available for your account, you must enroll your mobile phone as a factor. After logging into the app, you’ll be taken through the enrollment process. You will receive an email with a one-time-use numeric code to be entered into the space provided in the app. Once you have confirmed the email code, enter your mobile phone number to receive a text message with a one-time-use numeric code, which will be entered in the space provided in the app. Once done, your enrollment is complete!
Please contact customer support by calling the phone number on the back of your card for assistance. Customer support will be able to help you change your email address.
After you have completed enrollment, each time you log in, you will be asked to enter an MFA code that will be sent to the phone number you set up during the enrollment process.
Yes, you can use Face ID/Touch ID with MFA. If you enable Face ID/Touch ID, you will be able to skip entering an MFA code upon login.
If you have access to your old phone number:
Once you log in to the Driven app, go to Settings and select “Change Phone Number.” Follow the screen instructions to change your phone number.
If you do not have access to your old phone number:
Please contact customer support by calling the phone number on the back of your card for assistance. Customer support will be able to help you reset your MFA enrollment factors.
Manage Card
Select the card you want to make your favorite on the Wallet screen. Click Card Settings, click the Set As Favorite Card, and then follow the step-by-step instructions for the Set As Favorite Card option.
Please Note: The heart in the top right corner of a card on your wallet screen indicates your favorite card. Upon logging in, your favorite card will always be the first card on your Wallet screen.
- Click Card Settings on the wallet screen
- Select Change Nickname from the from the available options
- Enter the new Nickname details
- Card Nickname (i.e., identifies card if multiple cards are added)
- Click Submit
- Click OK on the Nickname Changed pop-up message
- Click on the Settings option on the navigation bar at the bottom of any screen.
- Click Update Email Address
- Enter New Email Address
- Confirm New Email Address
- Click Update Email Address
- Click on the Settings option on the navigation bar at the bottom of any screen.
- Click App Settings
- Slide the toggle to the right to Enable Face ID Login or Enable Touch ID Login (only one option appears depending on the capabilities of your phone)
Note: The toggle will turn green when the feature is enabled.
Select Card Type
Select your card below to see FAQs and troubleshooting steps.
Comdata Card
Use these resources to help you with your Comdata Card.
Connect Card
Use these resources to help you with your Connect Card.
