Understanding the Types of Alerts - Comdata Resource Center

There are several alerts your cardholders will receive once enrolled. See below for a list of all alerts and their valid responses.

Note: ABC Comp is an example company name.

Enrollment Email Responses

Once a cardholder receives an Enrollment Email, they must text IN to 57911.

Cardholder Response	Response Message
IN	ABC Comp Card Alert: Thank you for signing up for your card ending in 1234. Msg&Data Rates may apply. Msg freq varies. Text HELP for help, STOP to cancel.
IN (phone number not found)	ABC Comp Card Alert: Your phone number is not subscribed for any services. Reply HELP for help. Note: Your cardholder will receive this message if you did not register their phone number.

Suspicious Fraud

Suspicious Fraud Alert (transaction approved)

ABC Comp Card Alert: Card 1234 was used for $12345678.00 at Merchant 1234567 on MM/DD. Trans 456. Text CNF to confirm or DEN to deny purch. Text STOP to cancel

Suspicious Fraud Alert (transaction declined)

ABC Comp Card Alert: Card 1234 declined for $12345678.00 at Merchant 1234567 on MM/DD. Trans 456. Text CNF to confirm or DEN to deny purch. Text STOP to cancel

Cardholder Response	Response Message
CNF (confirm, transaction approved)	ABC Comp Card Alert: Thank you for your response regarding trans456. Text STOP to cancel
CNF (confirm, transaction declined)	ABC Comp Card Alert: Thank you for your response regarding trans456. Override status enabled. Try purchase again. Text STOP to cancel
DEN (deny)	ABC Comp Card Alert: You have denied trans 456. Your card is now set to fraud status. Contact your Administrator for a replacement card. Text STOP to cancel Note: The card will be blocked after 10 days from this action.

Transaction Declined Message

ABC Comp Card Alert: Purch on 1234 for $12345678.00 at Merchant 1234567 on MM/DD declined. Text ORD to req Override status. Trans778. Text STOP to cancel

Cardholder Response	Response Message
ORD (override)	ABC Comp Card Alert: Your transaction (TxnID $1XN) has been marked for override. Please try your transaction again. Text STOP to cancel Note: Only used if the suspicious transaction was performed by the cardholder.
ORD, CNF, DEN (transaction not found)	ABC Comp Card Alert: No outstanding transactions found. Text STOP to cancel Note: This message will be received if the cardholder responds after the notification times out (1 hour).
ORD, CNF, DEN (multiple transactions found)	ABC Comp Card Alert: Multiple card trans require confirmation. Check previous text msgs and reply *(TEXT), followed by trans ID #. Text STOP to cancel Note: TEXT refers to the response; ORD, CNF, or DEN

Help and Stop

Cardholders can reply HELP or STOP to any of the messages they receive. See below for a list of HELP and STOP responses.

Cardholder Response	Response Message
HELP (phone number not found)	ABC Comp Card Alert: You are not signed up for this service. Text STOP to cancel. For more help please visit http://www.comdata.com/alertsandnotifications.
HELP	ABC Comp Card Alerts: Message freq varies. Msg&Data rates may apply. Text STOP to cancel. For more help please visit http://www.comdata.com/alertsandnotifications.
STOP (or QUIT, UNSUBSCRIBE, END, CANCEL)	ABC Comp Card Alerts: Thank you, you have been unsubscribed and will receive no further messages.
STOP (phone number not found)	Comdata Alerts: Your phone number is not subscribed to any services. Reply HELP for help.
Jiberish (#@%$^&&*)	ABC Comp Card Alerts: We do not recognize your request. Please visit http://www.comdata.com/alertsandnotifications for help.

Admin Email Alerts

See below for a list of emails you can receive for your cardholder alerts. Each email contains the original message sent to your cardholder.

Admin Email (Suspicious Activity)
The following text message was sent to your cardholder by the Comdata Alerts and Notifications system due to suspicious activity. Please see below for card and transaction information. ABC Comp Card Alert: Card 1234 was used for $12345.99 at Merchant 1234 on MM/DD. Trans 123. To confirm or deny this transaction, please *click here. Note: The link in the email will direct you to the ICD login page, where you can manage the transaction from the Alerts/Notifications Manager.
Admin Email (Suspicious Fraud)
The following text message was sent to your cardholder by the Comdata Alerts and Notifications system due to suspected fraud. Please see below for card and transaction information. ABC Comp Card Alert: Card 1234 declined for $12345678.00 at Merchant 1234567 on MM/DD. Trans 456. Text CNF to confirm or DEN to deny purch. To allow this transaction, please *click here. Note: The link in the email will direct you to the ICD login page, where you can manage the transaction from the Alerts/Notifications Manager.
*Admin Email (Confirmed Fraud)
Card 8888 is now actively declining all transactions based on a DEN response for transaction (TxnID $1XN). Be advised that this card will only be available for ORD activity by the cardholder and then automatically blocked within 10 Days. Please take appropriate action to replace the card immediately. For card reorder convenience, please reference the additional cardholder data. Cust ID: XXXXX Employee Number: 27222X0228MAR87 Note: The link in the email will direct you to the ICD login page, where you can manage the transaction from the Alerts/Notifications Manager.
Admin Email (Cardholder Opt Out)
You are being notified that the following card 8888 has Opted Out of the Alerts and Notification program. The cardholder is statused Unenrolled, and details are viewable under the Enrollment Tab on Card Alerts Manager. If this action was done in error, please re-enroll the cardholder through your ICD New Card Maintenance Tab. Once you have accessed the Cardholder Account, ensure the Mobile Phone box is checked, and update the screen by clicking SAVE. This action will resend Email Notification to the Cardholder for participation. Note: The link in the email will direct you to the ICD login page, where you can manage the transaction from the Alerts/Notifications Manager.