Enroll Cardholders by Editing a Card

Existing cardholders can be enrolled using either ICD’s New Card Maintenance or Classic Card Maintenance feature. These features are beneficial for enrolling cardholders after a card replacement or card move. Note: Enrolling cardholders through ICD’s Card Replace feature will be available later.

New Card Maintenance

1. Log in to ICD and select Manage > Card Maintenance.
2. Enter your search criteria (card number, cardholder’s first or last name, employee ID, or unit/vehicle number) and then select the search button. You can enter as few as two letters or numbers. Select the filter button to narrow your results.
3. Click on a card from the results list to view the card’s details.
4. Select Edit in the Basic Information section.
5. If the card’s customer ID is set up for Alerts and Notifications, an Email Notifications (currently non-functional) and Mobile Alerts check box display. Select Mobile Alerts for the cardholder to receive mobile text alerts. Then, complete the Email Address and Mobile Number fields.Note:The Mobile Number field accepts only 10-digits and the Email Address field accepts only a valid email address (example: user@domain.com). Any invalid entries will display an error. The system will add a country code to the mobile number after you save. Select Save when finished. A Cardholder Enrollment email will be sent to the cardholder upon saving.

Classic Card Maintenance

1. Log in to ICD and select Manage > Cards > Card Maintenance.
2. Select a Comdata OnRoad Mastercard account code and customer ID. Then, select Submit to open the Card Listing page.
3. Locate the card you want to edit and then select Edit.
4. If the card’s customer ID is set up for Alerts and Notifications, an Email Notifications (currently non-functional) and Mobile Alerts check box display at the bottom of the page. Select Mobile Alerts for the cardholder to receive mobile text alerts. Then, complete the Email Address and Mobile Number fields.
   
   Note: The Mobile Number field accepts only 10-digits, and the Email Address field accepts only a valid email address (example: user@domain.com). Any invalid entries will display an error. The system will add a country code to the mobile number after saving. Also, note, that the CC E-Mail Address field applies to only the Cardholder Usage Report. Complete all of the necessary details on the Card Order page and then select Confirm. A Cardholder Enrollment email will be sent to the cardholder upon saving.